I admit that I don't spend a lot of time on these forums, but with a lot of people claiming to speak for "the community" lately (and from different angles, not just the group that drafted this letter), I wanted to speak up for myself as part of the community and provide my own analysis, as I see it, of the open letter "Community Requests, To Frontier Developments for Elite: Dangerous"
Before beginning, in no way do I doubt the sincerity of the people involved and their desire for a better game. I don't even disagree on all points in the letter (as will be seen). Also, I do not claim to speak for any other players or player groups. These thoughts and opinions (however well or poorly constructed) are my own. Any grammatical or spelling errors, however, are the fault of my public education and/or culture (or lack thereof).
tl;dr - I'm all for F-Dev improving their QA/Testing processes, but I think this open letter has some issues in its approach as well as claiming to speak for the community as a whole. Oh, and apologies for the wall of text, but I'm actually trying to analyse the whole thing...
---------------------------
Preamble
On September 19th, 2019, in response to another broken update a conference for content creators, influencers, community developers, and player group leaders was created.
--Who exactly were invited to this conference? Was it a hand-picked list of people the organizers knew would generally agree with their points or was it a more general invitation posted somewhere for any to participate in? This can make a huge difference in the discussion and outcome. And if it was a more limited invitation list, can this really speak for the community as a whole?--
The purpose of the gathering is to push for a better game experience through publication of this joint request. We encourage Frontier Developments to allow volunteers to more readily contribute to the testing process as testing performed purely by Frontier has proven inadequate.
--I won't argue that F-Dev needs to look at their overall testing and QA process to see where the gaps are and close them. While a larger number of individuals testing can find more bugs, not all volunteer testers will properly document their process which could seriously bog down the testing and bug fix process. I'd much rather see F-Dev figure out the gaps in their own internal QA (whether it is in the actual QA department, unit testing by developers, or somewhere else).--
All of us love Elite: Dangerous, and we feel that Elite: Dangerous is not what it could be. We don’t ask Frontier Developments for miracles. We don’t ask for new content and we don’t ask for a major shift in development. We simply want everything already delivered to be maintained properly.
--And yet there are so many complaining about the lack of new content. How many complaints have we heard that the established players aren't getting anything major until the 2020 update? Or that the Thargoid story isn't progressing fast enough? Also, in my opinion, the statement saying you don't want a major shift in development is contradicted by asking for betas on every minor release and a permanent test server. At a minimum, the PTS is definitely a major shift in development practices and the allocation of resources.--
This document outlines primary issues and proposes changes we believe will ensure a better relationship between Frontier Developments and the Elite: Dangerous community.
--I reiterate my question asking who was invited to contribute to this letter to speak for the overall community.--
Primary Grievances
The following bullet points are a simplified list of current grievances the community has with Frontier Developments and Elite: Dangerous.
--And again, who is "the community?"--
Lack of communication across the board which includes: direction of the game, future roadmap, bug fixes and more.
Game-breaking bugs go unresolved for years at a time, primarily affecting multiplayer, but this is true across all aspects of the game regardless of mode.
--To be fair, I can't argue that there are on-going issues that need resolution, and my point here is not to say the frustration that generated this open letter and petition isn't real. I just think the way this is being presented is counter-productive and has points that are contradictory (though I don't think intentionally).--
Gross balance issues in multiple areas that cement the divide between combat-focused players and everyone else.
--Without those balance issues being spelled out, there's no way I could ever sign the petition.--
No Beta testing for most updates, with only ‘major’ releases seeing any kind of beta period while ‘minor’ releases go straight to live and always contain serious, game-breaking bugs that are immediately apparent during play.
--As stated before, I agree the Testing/QA process needs to be examined and fixed, but I don't believe that beta testing every single minor release is the answer.--
Improve Bug Reporting & Communication
In addition to having a permanent test environment we would like to see improvements in the bug reporting process and feedback about what is being worked on. While the issue tracker was a major step in the right direction we would like to see the following changes implemented.
The issue tracker should allow differentiation between bug reports for the live game and the test server.
Allow developers to reply to the issues and ask for more information. Players are happy to help the process, if they are asked.
We want to see a concerted effort to ensure that each update to the game resolves at least 10 of the top issues voted on by the community in the tracker. Furthermore, there should be a monthly forum post outlining the status and progress on these issues.
Each patch should be accompanied with a complete and verbose changelog listing all changes. We do not ask to reveal new content beforehand, but all changes to the existing content must be clearly outlined. In the past, changes have gone undocumented and left the players to discover them through long and meticulous testing, leading to much frustration.
--Surprise, here I actually agree with the spirit of this section, but have the following comments.
- Differentiation between live and PTS bug reports: Since I don't think a PTS is the way to go, this is obviously a moot point for me.
- Ability to ask for more info: I'm all for it, but with the caveat that players not expect direct responses in the ticket system.
- Quota of 10+ issues: I don't think that's realistic. What if 5 of the top 10 are fixed and ready to go? Do you want F-Dev to delay pushing those fixes out if the other 5 are more problematic to fix?
- Detailed changelog: I'm not against this in spirit, but I think expectations would need to be balanced with the possibility that some things might reveal new content that is supposed to be 'discovered' by players. And if one of these points is suddenly more vague than the others, would that not prompt players to quickly rush to find out what nugget is being hidden in that point? This could derail the organic nature of discoveries in the game.
Empower Frontier-Employed Community Managers
The current utilization of community managers by Frontier is widely felt to be entirely in a Public Relations and media release manner. We would like to see the Community Management team used to represent the community to the company and the company to the community.
We would like to see CM’s brought into the development process and have Frontier harness their interaction with us to help inform the development teams of the aspects of the game that need the most attention outside of bugs being tracked in the issue tracker.
--Isn't this pretty much the definition of PR? The Public Relations Society of America defines PR as "a strategic communication process that builds mutually beneficial relationships between organizations and their publics." As far as whether the CMs represent the community's concerns to the company, I have no idea. I'm not behind the closed doors at F-Dev and couldn't really say.--
Support These Requests
If you are a member of the community and want to show your support for these requests to frontier, please visit this petition and sign it with your Commander Name as shown in game. This will allow Frontier to compare the list of signatories on the petition to their databases directly without sharing any of your own personal data.
--Is there any method to be sure that people aren't signing the names of other Commanders to this petition without their consent? Sorry, but I live in a cynical world when it comes to these things.--
Contributing Parties
The following Commanders who fill roles as community leaders, content producers or otherwise contributed to these requests.
--I am curious, were there any Commanders invited to this conference that didn't sign the open letter and/or provided any dissenting opinions? Do we have any transcripts or chat logs of the conversations to know how these points were agreed to and if there were any points brought up that were not included due to lack of consensus? I ask because since this letter is being presented as the will of the community, a community I am a part of, I'm wondering if my voice (either through my own participation or that of any kind of representative) was given a chance to be heard.--
------------------------
So thanks for everyone who actually read all of that. I don't claim to be all right or have all the answers, but wanted to add my thoughts to the conversation.
Edits to remove

. PSA - always preview the post...