Where are my ARX?

M00ka

M00ka
Bigmaec said:
Support is who you have to talk to, Not the Forums on a sunday at 22h.

But Steam takes some time, I think I waited nearly an hour last time.
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Nope you have it all wrong. FD should have Customer Support staff working 24 hours a day, 7 days per week, 365 days per year (366 days this year cos we are special) to instantly handle all complaints within seconds of the post. They should not only have direct contact with Steam, but the authority to bypass any safety barriers Steam may have concerning any financial transactions.

Come on FD, get with the times, someone didn't instantly get his virtual currency to pay for something he probably can't see in game anyway.
 

bitstorm

bitstorm
M00ka said:
Nope you have it all wrong. FD should have Customer Support staff working 24 hours a day, 7 days per week, 365 days per year (366 days this year cos we are special) to instantly handle all complaints within seconds of the post. They should not only have direct contact with Steam, but the authority to bypass any safety barriers Steam may have concerning any financial transactions.

Come on FD, get with the times, someone didn't instantly get his virtual currency to pay for something he probably can't see in game anyway.
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I dunno why you have to straw man something like this.

OP's question is pretty straightforward and fair. Doesn't really need 2 paragraphs of sarcasm does it.
 
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S0rkvild

S0rkvild
Bigmaec said:
Support is who you have to talk to, Not the Forums on a sunday at 22h.
But Steam takes some time, I think I waited nearly an hour last time.
Click to expand...

All my replies from support were within 2-3 working days. By writing here, I was hoping someone representing FD would see my post and help me, but I get a feeling that they pay more attention to SOCIAL MEDIA like twitter or facebook where people often get quick answers for quick questions. I'm not using these services and I don't to plan to use them hence my question here.

Update:
After three hours there was no arx and I decided to do "something". I verified game integrity and then I logged out of launcher (options->log out machine) and then re-logged. Arx balance was updated by purchased amount.
 
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Riverside

Riverside
S0rkvild said:
All my replies from support were within 2-3 working days. By writing here, I was hoping someone representing FD would see my post and help me, but I get a feeling that they pay more attention to SOCIAL MEDIA like twitter or facebook where people often get quick answers for quick questions. I'm not using these services and I don't to plan to use them hence my question here.

Update:
After three hours there was no arx and I decided to do "something". I verified game integrity and then I logged out of launcher (options->log out machine) and then re-logged. Arx balance was updated by purchased amount.
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Good to know you solved your problem, hopefully by posting here it may help others that look for advice on the same problem.
 

Bigmaec

Bigmaec
Factabulous said:
Wow - an hour for a digital purchase? Must be run by the government ;)
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Or by a combination of a new Internet store and Steam, which doesn't run very smooth.
S0rkvild said:
All my replies from support were within 2-3 working days. By writing here, I was hoping someone representing FD would see my post and help me, but I get a feeling that they pay more attention to SOCIAL MEDIA like twitter or facebook where people often get quick answers for quick questions. I'm not using these services and I don't to plan to use them hence my question here.

Update:
After three hours there was no arx and I decided to do "something". I verified game integrity and then I logged out of launcher (options->log out machine) and then re-logged. Arx balance was updated by purchased amount.
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Cool (y)
Gregg Rulz ok said:
22 h? You must be from Britain, in my timezone the OP was posted at 16:20.
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No from Germany which is one hour later.
 

Factabulous

Factabulous
I wonder if this delay is behind the (reasonably persistent) 'Where are my ARX?' threads 🤔

Edit: Hmm, the FAQ says to wait 24 hours, rather than just 1 ... https://support.frontier.co.uk/kb/faq.php?id=520
There's a 'leave feedback' link on the FAQ - since it doesn't mention relogging it may be worth someone giving that feedback (I would, but it would be based on hearsay, so I'll leave it to someone who is steaming :D )
 

[PS4] Filthymick420

[PS4] Filthymick420
M00ka said:
Nope you have it all wrong. FD should have Customer Support staff working 24 hours a day, 7 days per week, 365 days per year (366 days this year cos we are special) to instantly handle all complaints within seconds of the post. They should not only have direct contact with Steam, but the authority to bypass any safety barriers Steam may have concerning any financial transactions.

Come on FD, get with the times, someone didn't instantly get his virtual currency to pay for something he probably can't see in game anyway.
Click to expand...
Perhaps, but not as a response to a thread on a public forum. C'mon now lol

Edit: didnt notice the sarcasm at first.
 
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