Console Profile Transfer Portal | Has Re-Opened!

sallymorganmoore

Senior Community Manager : Elite Dangerous
Greetings Commanders!

As you were alerted to last week, the Console Profile Transfer Portal re-opens today!



Our anticipated time for this to take affect is from approximately 12:00pm BST at the following link:
[EDIT 12:37 BST] In fact, the portal is now live! https://user.frontierstore.net/user/transfer/login-origin.



As a reminder - for the recently released information on the portal, you can head to the following post.

[EDIT 12:37 BST] For topical guide support, the following article is also available with a direct link to submit a Customer Support ticket, if more personal troubleshooting is required: https://customersupport.frontier.co.uk/hc/en-us/articles/5887647117084



I'll keep this thread as a locked information "tracker" until the portal re-opens, just to keep you in the loop with progress/timings/happenings.

o7!
 
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sallymorganmoore

Senior Community Manager : Elite Dangerous
MicrosoftTeams-image.png


And we're open! https://user.frontierstore.net/user/transfer/login-origin​
 

WINGBACON

WINGBACON
K, Sally, I have a good question for you. I did a Wealth transfer last 2022' June and had since cleared save on both pc and ps4. Created a new ps4 commander a few months ago, Can I copy my ps4 commander over to pc still?? Because I have 6.3 Billion credits on ps4 and now no longer have a pc save.
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
WINGBACON said:
Can I copy my ps4 commander over to pc still?? Because I have 6.3 Billion credits on ps4 and now no longer have a pc save.
Click to expand...
Absolutely.

Revy said:
ive just cleared my save on my pc, but its saying theres still a commander on my account. does this take a little while to register, or should i just open a new account?
Click to expand...
So the process should be immediate. In situations like these, pop a direct support message across to our CS team using this form https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=5926076364188.

Thanks!
 

WINGBACON

WINGBACON
sallymorganmoore said:
Absolutely.

Thanks!
Click to expand...
Thank you Kind Sally! ;) I'm going to wait til Thursday however because my ps4 fleet carrier is pending decommission and I'll need to buy a new fleet carrier on pc when I do transfer over. Hope the portal will still be open then, It was said it would stay open.
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
Commanders, I have now made additional edits to the thread, including the important line:

For topical guide support, the following article is also available with a direct link to submit a Customer Support ticket, if more personal troubleshooting is required: https://customersupport.frontier.co.uk/hc/en-us/articles/5887647117084

Just incase I'm unavailable to...take your call, as other duties are carried out.

o7
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
WINGBACON said:
Thank you Kind Sally! ;) I'm going to wait til Thursday however because my ps4 fleet carrier is pending decommission and I'll need to buy a new fleet carrier on pc when I do transfer over. Hope the portal will still be open then, It was said it would stay open.
Click to expand...

Oh gosh yeah, definitely not going to open it now and then suddenly pull it as soon as Thursday. If there is any mention at all of the portal being closed again, we'll let you know in good time. There's absolutely no news on a closure date to report o7
 

Fixitman

F
I may have a problem receiving emails from Frontier. Was there an email sent out announcing this? If so, I'll submit a ticket.
 

Fnord Velkor

Fnord Velkor
WINGBACON said:
Go to your profile and click on preferences. There you'll find options to get emails from frontier.:geek:
Click to expand...

Many of us unsubscribed when it turned out that FDEV were tracking us reading the email by using the links for the included images. (If your email client blocked images in your emails then you got the same newsletter sent to you again etc...)

I suppose similar high-junks are going on with the needing to enable marketing cookies to see certain content on FDEV web pages (disco scanner, galnet, etc)
 

GothSkunk

GothSkunk
sallymorganmoore said:
So the process should be immediate. In situations like these, pop a direct support message across to our CS team using this form https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=5926076364188.

Thanks!
Click to expand...
Can confirm the process is not immediate.

I'm encountering the same issue. I've opened a ticket.

UPDATE:

It turned out I only wiped the LIVE version of my PC commander. There was a LEGACY version of him too that I had to wipe.

Upon doing so, the transfer process went through without a hitch.
 
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Mun_Su

Mun_Su
Bonjour, en évitant de transférer mon compte, j'ai reçu ce message
"Une erreur de base de données s'est produite lors du démarrage du processus de copie."
Que dois-je faire ?
To be more specific during step 5 of 7
 

Fixitman

F
GothSkunk said:
UPDATE:

It turned out I only wiped the LIVE version of my PC commander. There was a LEGACY version of him too that I had to wipe.

Upon doing so, the transfer process went through without a hitch.
Click to expand...
This should be added to the guide at once. I'm seeing quite a few posts with the same issue.
 

WINGBACON

WINGBACON
Mun_Su said:
Bonjour, en évitant de transférer mon compte, j'ai reçu ce message
"Une erreur de base de données s'est produite lors du démarrage du processus de copie."
Que dois-je faire ?
To be more specific during step 5 of 7
Click to expand...
Are you saying you are recieving an error message that says invalid copy? ..Just curious and thought I'd translate to help you. I come from Canadian/German Heritage.
 
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