gamma 1.01 broke DK2 support

Greg Ryder · Nov 25, 2014

Hi,

Quick update, while my game starts up (the joys of debug builds....). We are aware, though please continue to use the bug ticket system and don't wait on us to surf the forums during code compiles to report issues (I try to read the forums for graphics related bugs but there is a lot of content these days!).

Greg

ButtonDeity · Nov 25, 2014

Greg Ryder said:
Hi,

Quick update, while my game starts up (the joys of debug builds....). We are aware, though please continue to use the bug ticket system and don't wait on us to surf the forums during code compiles to report issues (I try to read the forums for graphics related bugs but there is a lot of content these days!).

Greg

is there a bug ticket that we should add on to, or would you like each player to make to make a new ticket? OH and thank you for checking in and working on the problem

RocketRon · Nov 25, 2014

excellent thanks Greg. much appreciated for the reply.

rascaluk · Nov 25, 2014

fw190a8 said:
initially I thought I was going blind in one eye or something.

Yeah...it was always likely to be that ;-)

IndexCase · Nov 25, 2014

Greg Ryder said:
Hi,

Quick update, while my game starts up (the joys of debug builds....). We are aware, though please continue to use the bug ticket system and don't wait on us to surf the forums during code compiles to report issues (I try to read the forums for graphics related bugs but there is a lot of content these days!).

Greg

Thanks for the comms bro. Always appreciated when there is official acknowledgement.

Foxis · Nov 25, 2014

Greg Ryder said:
Hi,

Quick update, while my game starts up (the joys of debug builds....). We are aware, though please continue to use the bug ticket system and don't wait on us to surf the forums during code compiles to report issues (I try to read the forums for graphics related bugs but there is a lot of content these days!).

Greg

Ticketed it the instant I saw it and do definitely use the support system for all problems. It would be nice if you would flag tickets more as we have no idea whether you have seen things or not.
And thanks for working on a solution. Despite was someone else stated, I do think it is unplayable in the Rift with this issue. I get instant eye strain and a headache.

RocketRon · Nov 25, 2014

yeah nah its defo un playable, I could only bare 5 seconds before my eyes went all funny and I had to remove the rift asap.

Milamber · Nov 25, 2014

Would someone give me a link to log a bug via support ticket please?

EDIT: Found it! https://support.orerve.net/http/ticket/create

All log a support ticket to get his nailed!

jumbobreakfast · Nov 25, 2014

Easiest way is from the launcher, just click on technical support, login and the create/submit ticket option is there. To add your system specs click on your email address in the launcher and select the hardware survey option (or whatever it's called).

Milamber · Nov 25, 2014

Thanks, also RocketRon perhaps edit your main post with the link I posted to create a ticket.

I have created a ticket.

CATPAIN KIRK · Nov 25, 2014

Greg Ryder said:
Hi,

Quick update, while my game starts up (the joys of debug builds....). We are aware, though please continue to use the bug ticket system and don't wait on us to surf the forums during code compiles to report issues (I try to read the forums for graphics related bugs but there is a lot of content these days!).

Greg

Thanks for the update, but this post confuses me: I wasn't able to play yesterday so haven't ticketed it as I've read numerous posters having stated that they already did so, so I thought I'd refrain from spamming the ticket system.

Reading this, I thought okay - if you're asking for it... logged in to the technical support and saw it listed under known issues for gamma 1.0 (where I didn't have the issue - it was only introduced with 1.01), which we shouldn't report.

I assume this was only a general comment regarding different bugs than the one in this thread(?)

grodenglaive · Nov 25, 2014

and of course I have the day off

Greg Ryder · Nov 25, 2014

CATPAIN KIRK said:
Thanks for the update, but this post confuses me: I wasn't able to play yesterday so haven't ticketed it as I've read numerous posters having stated that they already did so, so I thought I'd refrain from spamming the ticket system.

Reading this, I thought okay - if you're asking for it... logged in to the technical support and saw it listed under known issues for gamma 1.0 (where I didn't have the issue - it was only introduced with 1.01), which we shouldn't report.

I assume this was only a general comment regarding different bugs than the one in this thread(?)

Yup, you guys know the working system better than me no doubt! Yes, I was meaning that sometimes I see people only post on here, and not do as you did, check to make sure it's known about in the ticketing system.

Back on topic, testing locally a fix, don't have a ETA for when it might get to you guys I'm afraid.

uk-stryder · Nov 25, 2014

Sweet, glad you guys are on top of it

Frontier are sweet devs

CATPAIN KIRK · Nov 25, 2014

Thanks for claryfying Greg, I also deemed it a little odd because seeing you posting about the issue also meant that the issue already is known, regardless of what the known issues list says.

Just thought you asked for it in need of more stats on hardware (which I deemed a llittle odd as well, since there is no single report of anyone not having the issue).

Only thing I have found nobody else seemed to have found before was the issue with the Asps Struts and light bleedthrough - didn't consider it a pressing issue so didn't ticket it, but it's fixed now anyway, but will ticket more from now on.

Thanks for communicating this (and now fix it pretty please

- I have the day off too).

grodenglaive · Nov 25, 2014

Greg Ryder said:
Yup, you guys know the working system better than me no doubt! Yes, I was meaning that sometimes I see people only post on here, and not do as you did, check to make sure it's known about in the ticketing system.

Back on topic, testing locally a fix, don't have a ETA for when it might get to you guys I'm afraid.

Thanks Mr. Ryder. Um, I guess you can ignore the ticket I just sent in. Sorry for cluttering the system.

[VR] Mad Mike · Nov 25, 2014

Greg Ryder said:
Yup, you guys know the working system better than me no doubt! Yes, I was meaning that sometimes I see people only post on here, and not do as you did, check to make sure it's known about in the ticketing system.

Back on topic, testing locally a fix, don't have a ETA for when it might get to you guys I'm afraid.

Thanks for the update... out of curiosity, do you know if when it is fixed performance will go back to gamma 1.0? I guess it probably will, but my goodness, aside from only having lighting effects in 1 eye, my rift performance in 1.1 is superb even on my modest rig, way up from 1.0.

Thanks again

Greg Ryder · Nov 25, 2014

Mad Mike said:
Thanks for the update... out of curiosity, do you know if when it is fixed performance will go back to gamma 1.0?

Hard to say for certain, but it would of been skipping an amount of pixel shader work for the right eye.

CATPAIN KIRK · Nov 25, 2014

Greg Ryder said:
Hard to say for certain, but it would of been skipping an amount of pixel shader work for the right eye.

I like the use of conditional II progressive tense in this sentence

ButtonDeity · Nov 25, 2014

thanks for the quick work on getting a fix

cant wait to play again. you can see that us rift users are die hard for this game and its great to see the devs on top of things. i just got home from night shift, hopefully game will be fixed when i wake up so i can not go to work tonight lol