I think the communication system is lacking:
1) There is evidence
https://forums.frontier.co.uk/forumdisplay.php?f=65 of 20,000+ people having used outside of game websites/tools to talk to other players and enable people to find each other to form group play, or find a human connection as linked by Agony_Aunt and at.
2) 14,000 of these players have joined a SINGLE group called Mobious - this is a strong indicator that people want to chat just in order to be able to play the game as they like - the numbers show Elite Dangerous does not have a process that facilitates this.
3) There are no ingame bulletin boards or comms for players to contact unknown players, or known players outside of a physical visible/sensor range, further inhibited by in system Frame Jump mode - where you can't communicate with players in same system.
4) There are no global chat channels/specific group channels to allow players to form ingame groups across large physical areas of space (100 Million systems is a big space - even if you go to activity hubs to find like-minded people playing - the chances of them being at these hubs the same time you is minimal) - and as humans we all like our ELITE-ist community groups (see what I did there).
5) Having no global chat channels/specific group channels prevents game law, player feats and awesome random natural game events (sun-rises/battles/docking fails/selling wrong ship etc.) from being shared live - this background chat noise improves game experience and emersion.
6) Having no global chat channels/specific group channels prevents communities from forrming, this isolates individuals. For the less motivated player (everone under 25) this potentially will be a game stopper. In my experience you need various types of human characters to make rich ingame communities, and not just the ELITE macroing, multiboxing, flying-ingame-lexicon, neck-bearded CMDRs. So I don't think I need to remind any game developer, that it is the game community that makes the game in our new world of the interwebz, and communities need to CHAT..!!! Just clicking buttons and licking eye-candy gets boring (it's so 80's man...). Games today need to tap into the human dynamic, our evolved needs, instincts and asperations - and then they are only gratifying to the major populous of gamers when they are shared experiences, even more so if your exploits are chatted about ingame - gratifying to you, and to other players who can wonder at the horizons within the game they have not yet witnessed .....
Arguements so far against having a wider, more accessable communication system, are that it causes spam, and is unrealistic.
7) Spam is part of being online - SUCK IT UP...!!! - there are F2P games with 10,000's of players that resolve this because the community will police this (saving moderator costs) - lost of people like to be prefect for free - they just need to be given a good process/guide to carry out the role.
8) Realism... I think this is a poop arguement - it is not a reason not to have a community forming comms system. Sheeet.. I get spammed every day in systems local comms with messages about how some unfortunate couple are getting married - sheeesh, how realistic is marriage in the 25th century.
I have tried hard to keep my comments from being too dark - but lets face it, without an ingame ability to blah-blah chat, or gather unknown CMDRs to a banner to carry out PVE/PVP coups of strategic excellence - Elite Dangerous could just be a slow-motion COD in space, where once you have seen all the shiney it will be time to move on.... Yes this last paragraph is bait with truths... MUHAHAHAHA...!!! - and I know you all like a good bait - so RELAX...
Signing out "Na-Noo-Na-Noo"..
CMDR STINKFISH
P.S. this is a copy and paste of a post I made in the steam forums on the same subject - started by me.