As ianw points out above, this isn't the first time we've seen this type of communication from CIG.
I don't believe that CIG have run out of money. That would be incredibly difficult given the level of funding and the amount of time they've been going (well, unless the actor and mocap fees amount to tens of millions of dollars). What I *do* believe is that their executive team have the same mindset as some of the backers: that the game is so ambitious that it has no fixed budget and any and all money pledged goes to an increase of scope. What this means for *me*, the backer who's in at the lower levels, is that I don't have any sort of idea when or if my pledge will result in a released game.
What I've been advocating all along is not that CIG stop taking pledges, but that they define the scope of what they want the game to be, and set a budget and timeline for that development. It doesn't matter if they slip (because that's software development for you) but if they slip because they're spending all their resource on stuff that's peripheral to the core game, then I think they should be accountable for that. Long story short, if CIG had heads down making the game as originally scoped, they wouldn't be far off release by now, with cash to spare for developing the game further post-release. That's my beef with the development of the game.
I dont know about other Communications.
But I can tell you this.
Last time I talked to Support in regard of an Launcher Error.
Their Layout of the Answer as well as the Decorations were very Different from this Letter.
Their writing was much more professional. And the Header looked different as well.
So no matter how I look at it. But this Letter simply looks faked.
I would ask for an Refund just to check the response.
But the honest thing is. That I am expecting to simply get the Refund which I dont want. Thus wasting my advantages i got.
Because I just dont see this being anywhere close to being the authentic response.
As for Developing.
Well. Things rarely go as planned.
And while I agree that their Approach aint optimal.
I developed a hatred for the nowdays overly common. *we dont promise anything so we cant break any promises* approach.
Or the somewhat lighter. *we only promise stuff and announce it after its 80% finished anyways.* approach.
I agree they should make a list of what features they will prioritize. And in which order stuff is done.
And i sure as heck would wish for a timetable.
But their change of doctrine just happened. So i dont think they even decided what they are going to deliver as MVP.
And the scale is insane. So an accurate ETA is really unfeasible.
If you asked DB for an ETA on Seasons 3-4-5 you would not get an answer either after all.