Hey guys, we have now seen other reports of the issue persisting with launcher version 0.4.5912.0. I should add that version 0.4.5912.0 has not been made a mandatory update and we expect 0.4.5499.0 to also work as normal.
We are trying to establish if the issue is occurring server-side or locally. The most logical cause of the issue is some kind of communication lag between the launcher and the server. Almost everything the launcher does at start is network dependent (logging user in, checking product availability, fetching up-to-date product list, loading web data for the UI, GalNet news etc). Based on the client logs I have seen so far these actions complete without errors, but everything seems to take a lot longer than usual. We have not been able to identify a root cause server-side, and we have not seen enough client-side information to draw conclusions. Could you please help us by performing some basic troubleshooting on your end:
1. Restart your router
2. Check if disabling your antivirus software affects the issue
It may also help to know what kind of antivirus software you are using, if you're happy to post it here, please let us know.
- CMDR Kosmos
Thanks!
Next version will probably nail it. [yesnod]