If people can stop sniping at each other and going all ad hominem then this thread, with it's consistent general agreement that F D needs to actually engage with their customers, might actually cause some form of consideration of it to occur within decision-making circles. Engaging in personal attacks will just devalue all the good stuff that has been posted.
+1, exactly. Imagine yourself as Brett or Ed. You've been tasked, as part of your job, with combing through this thread (as well as many others like it) and creating a "Community" report for Brookes and Braben.
After about the third time some nobody on the Internet says you are doing your job terribly, you lose the will to continue and begin to regard your community as a trash heap.
These are humans who have to deal with us for a living, just remember that, everyone.