Surely there's some middle ground between "non-stop communications" and what we've seen the last couple of years.
The silent treatment does work in the right circumstances. A lot of game studios use it when they are working on a new game. They'll be very quiet until they have something to show for the big reveal.
It doesn't work as well though when the game is already released and a lot of the stuff you said players "will be able to" do in the game is still nowhere to be found six years later. Naturally people want to be kept updated, especially since those "promises" made a certain amount of players buy into stuff like a LEP.
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This & This - very much these two points. Radio silence on Odessy while it was in early development, is one thing and understandable, but not even acknowledging concerns raised in the forum with even the simplest of platitudes is rude. I don't think anyone is expecting a 2000word daily report, I think what is being asked for or complained about the lack of is even simple communication and the odd response. Things like "we're aware of it, we're working on it, we don't have an ETA but we'll get back to you" or "OK we hear what we are saying, we'll discuss it internally later on and get back to you" and then following up on that with simple one-liners like "a'ight - such and such is now going to be fixed in a hot patch on Thursday" or "we discussed [glump] and it's (going to be redressed in a future update / remain as is)".
The twitter user was "at" Frontier_Help - Can you genuinely not see the difference between Tech. Support and Community Managers? Citing the activity of tech support in defence of the lack of community management communications is a straw man argument, its like roasting the engine design engineers at a car manufacturer because you don't like the colour options available on a particular model of their car.Yawn.
Source: https://twitter.com/Frontier_Help/status/1275510924825300994?s=20
Edit: And will that do anything to stop you complaining every 10 seconds ... I'm guessing no. Which is one reason why there's no point in them posting here
Maybe they put the new ones into the forums like forum users try to get noobs to go to Hutton Orbital for the free 'conda?
Again, that would be the work of different departments, the design/development team as opposed to the CM team.
I'm maybe being naive / overly optimistic, but given Albert said they have played Elite from the day it launched on XB1 I'm hoping that he will understand the "need" for more communication and act on it. Although the cynical part of me says they'll probably be bound by the same gagging order as the other CM's...
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