I'm beginning to notice a trend with those that will insist on defending CIG and Star Citizen. That trend is, if you're in to the role playing scene, chances are you will love Star Citizen. Nearly every enthusiastic influencer on youtube or twitch (that I've watched), or faithful defender of the cult, at a minimum, dabbles in role play. Star Citizen is a game about creating your own adventures. Whereas in other games, such as the evil Elite, the developers put in the work to create content for the players. Game loops are implemented so as to prevent necessitating the use of one's imagination to "enjoy" the product. You put the tasks in the game and employ varying levels of engagement to attract and keep an audience. Star Citizen doesn't have the necessary game loops to keep a person's attention for too long. Instead, what CIG provides is a large sandbox for those like to play make believe.
Pardon my very crude analogy here. I had a recent discussion with someone close to me about what Star Citizen feels like. The game reminds me of a children's toy. A child can take a lifeless figurine or doll with no extra features or accessories and go on limitless adventures manufactured by their very own mind. The toy can be made to do all sorts of impressive things that the child has a great appreciation for. An adult may not share the same level of appreciation, because their minds typically have become grounded in reality. For the child, that toy may eventually become boring. A child might turn to a new or larger toy to have even better adventures. This is where ship purchases enter. As a novelty, someone may spend money to buy a ship or two. However, ships only do so much on their own. Without the requisite game loops for certain ships, they are simply big virtual toys. Perhaps those with less tolerance for the fantastical will get bored of the new ships. It's even possible this type of person walks away from the project entirely for days, weeks, months, only to return to see what has changed. However, there is a subset of the player base that refuses to accept the reality of the game and the company. Their minds are not focused on fact and instead center on fantasy.
I've played the game. It's terrible. There are certain aspects of Star Citizen that I can enjoy, but they are limited. I tried returning to the game after taking several months off only to have an abysmal experience. I immediately stopped playing. The "adventures" that are had in the game are not produced by the developers. Instead, role players have created their own fantasies that Star Citizen "allows" them to live. If you can dream up missions and quests in your own mind, they might serve as adequate distraction from the reality of the game. This may be why especially role players will defend this product.