But for a newb: Open is the first option when starting the game and it promises social interaction not murder and mayhem
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That label promises nothing. It only informs you that you may encounter other players.
The crux of this thread - which was started in good faith, and which I continue to contribute to in good faith - was to have a dialogue with players who see the above, combine it with what they're read from the marketing materials (Elite website, Steam, etc), and then are surprised, or at least disappointed, when they have a hostile interaction with another commander in Open.
As someone who came to the game looking for PVP combat, I fully expected that I would be exposed to potentially hostile CMDRs from the moment I began the game. As it turns out, I didn't even see another player until about a week's worth of playing time, long after I'd left the starter systems.
Ironically, I was actually kicked out of the starter systems after only 3 hours of total playtime, because I'd accidentally made too much money selling agronomic treatments and ranked up in trade. I had no idea how that mechanic even worked, and was a bit shocked and surprised I was now being told I couldn't have whatever benefit of safety the starter system gave me.
So FDev literally threw me to the wolves, but it didn't really matter, because I didn't see anyone till a week later... when I got ganked for the first time. But that also didn't surprise me, and if anything, it was eye-opening: I was a newly-minted Novice (having made my initial windfall at nav beacons and RESes), and I didn't realize a ship could be destroyed so quickly. The pleasant interaction I had with my ganker afterwards I've already gone into in detail here & elsewhere, so I won't repeat, but the TLDR is: I came to Open expecting to find PVP, and I wasn't disappointed or surprised when it happened.
I can't speak for others, but that was the intent behind starting this thread: to hear other's stories, and help me understand what they were looking for from Open, and more importantly, whether they were actually finding it or not, and how common it actually was.
Pretty simple concept, really, and I feel like there have been some great responses on the subject. Thanks all for contributing, I hope to have these kinds of emergent PVE experiences, too, although that means I'll have to
not gank people from time to time, I suppose.