Bug Report: invisible planet

[Northpin]

The bug seems to be affecting all landable planets, except for the one I was landed on when I opened the game tonight.
All planetary ground activities are inaccessible. There is no model for any of these planets, no terrain, no surface of any kind.
Very strange...

I've had Horizons since the end of 2018... and yes, this is in the Horizons version of the game. To prove it, here's what Long Sight Base looks like with an invisible planet (at least the engineering bases are still working normally).

Since no one else reported this bug, i would assume this is affecting only your account.
If you play on steam try to do a file consistency check or whatever name it bears.
If you still have if after the file check, i would recommend to open a support ticket (the issue tracker is for general issues and bugs that are affecting all players and some of those issues seems to trail like forever)

Frontier Support

customersupport.frontier.co.uk

 

[SMcA]

I was actually thinking that so I put an A.C. Clarke twist on the ending of the angel and demons comedy film
called dogma about two fallen angels who set off to get back into heaven as if they succeeded it would undo creation
theres also a disturbing sci fi film called pi which touches on the subject matter

Which is what made me think of the book.

 

[CMDR Mira Tigerheart]

The game passed the Steam file verification. No errors detected. Landable planets remain invisible.

If you still have if after the file check, i would recommend to open a support ticket (the issue tracker is for general issues and bugs that are affecting all players and some of those issues seems to trail like forever)

Frontier Support

customersupport.frontier.co.uk

How do I open a support ticket? This appears to be a searchable list of known issues, with no mention of my bug... and I can find no way to open a ticket for anything.

(edit) I eventually found a button to open a ticket by looking through other common errors. They sure like to hide it deep in support, don't they?
There should be a button to open a ticket on the "I've found a bug" instructions, but instead it just directs you to the issues tracker.

 

[Morbad]

I missed the part about all landable planets the first time around.

Sounds like the issue is on your end, probably a terrain generation problem. I know Steam already verified your files, but if you have the Frontier launcher you should check with that as well.

I would also delete the game's GPUWorkTable.xml and clear your graphic driver's shader cache, then start the game to allow them to be regenerated.

 

[CMDR Mira Tigerheart]

At first, I thought it was just one planet... then two, three... and kept finding the landable ones invisible every time I looked.
Finding Elvira Martuuk's ground base just floating in the void with no terrain around it was the ultimate proof that something had gone seriously wrong with planets.

I would also delete the game's GPUWorkTable.xml and clear your graphic driver's shader cache, then start the game to allow them to be regenerated.

Where is this file?
How do I clear the shader cache? My card is a Radeon RX 590 series.

 

[Morbad]

Where is this file?

In the main game directory, same place as the game's .exe. I'm not sure where Steam puts it.

How do I clear the shader cache? My card is a Radeon RX 590 series.

If you have the Radeon software installed it will be at the bottom of the global graphics settings, in the advanced menu:

 

[CMDR Mira Tigerheart]

In the main game directory, same place as the game's .exe. I'm not sure where Steam puts it.

No such file exists in that directory, nor anywhere else where Steam installed the game. I searched through every sub-directory, and the file doesn't exist in any of them.

If you have the Radeon software installed it will be at the bottom of the global graphics settings, in the advanced menu:

My Radeon software looks nothing like that, and lacks any of these options. My software looks like this:

 

[Morbad]

No such file exists in that directory, nor anywhere else where Steam installed the game. I searched through every sub-directory, and the file doesn't exist in any of them.


My Radeon software looks nothing like that, and lacks any of these options. My software looks like this:

Your drivers are probably at least a year old then. There should still be an equivalent setting under "gaming" somewhere.

"Products\elite-dangerous-64\" inside the folder you're in in that screenshot has the game's binary and should have the GPUWorktable.xml file. You may want to try showing hidden files and searching the drive for it, if you have not already.

If the game can't create this file, that could explain your problems.

 

[CMDR Mira Tigerheart]

Your drivers are probably at least a year old then. There should still be an equivalent setting under "gaming" somewhere.

"Products\elite-dangerous-64\" inside the folder you're in in that screenshot has the game's binary and should have the GPUWorktable.xml file. You may want to try showing hidden files and searching the drive for it, if you have not already.

If the game can't create this file, that could explain your problems.

This is what the settings looks like for Elite Dangerous in Radeon. I clicked the Reset icon at the top right.

That file does not exist in the elite-dangerous-64 folder either. Perhaps the game can't create it.

I'm testing if the Radeon reset did anything to fix it... and it did take a while to regenerate planetary shaders when loading. I'm currently based at Ray Gateway in Diaguandri, which orbits a landable planet... so testing should be quick...

 

[CMDR Mira Tigerheart]

Upon flying out of the mail slot, Diaguandri AB 1 was visible again.
I was able to land beside Rothman Vista, take the SRV out for a spin, take off, land at the colony, and leave with nothing unusual.

To be extra thorough, I jumped to HIP 13644 and went to see if moon 1a would load in... and it did.
I probed it, landed at a geology site, and mined a few minerals. Everything appears to be working normally again.

So far, it appears as if that reset might have done the trick. Thank you! o7
It's not the most stunning vista here, but it's good to be able to land on planets once again!