Almost all of the issues I file are just being expired. Why?

NAKEDnick

N
I've filed several issues since the launch of Odyssey, some are seemingly one-off events, but others are 100% reproducible and have comments from other users seeing the same behavior. So my question is, why are these 100% reproducible issues being marked as expired? It's not like confirmation of the issue is up to the end users, it's up to FDev. The fact of the matter is that I'm taking my time to file issues for a game I love because I want it to be better.

Taking my feedback and basically telling me to go kick rocks or take more time to file the same issue all over again feels pretty disheartening. At some point your users are going to stop caring about your product. When it's abundantly clear that no one in the company cares about end-user feedback, then people start leaving and not coming back.

I get it, Odyssey has had a lot of bugs, and there is a huge number of items in the issue tracker. But that's because the content was rushed to market and released before it was really ready. That's not the fault of your end users. And dismissing their feedback because your organization can't keep up with those issues is not the way to handle this. If my submitted issues continue to be marked as expired with no attempt to actually validate them, then I will stop filing them completely as it will clearly be a waste of my time.
 

Arioch

Arioch
NAKEDnick said:
It's not like confirmation of the issue is up to the end users…
Click to expand...
But unfortunately it is - 10 individual confirmations are required if you want to avoid them expiring.

It’s a popularity contest, even for 100% reproducible bugs. Sometimes confirmations are spread over several duplicate issue reports, which I find frustrating.

I can only suggest trying to highlight the issue here on the forums, provide links, and also comment on the duplicate issues with links to the earliest or most popular version of the bug report.
 

Jpotter

Jpotter
Yeah, I was shocked when I was looking through the meanings of "acknowledged" and "confirmed" on the issue tracker. Digging in it means that OTHER PLAYERS have found your issue in the issue tracker and add details to the ticket that they have the same issue.

It is stupid there isn't an employee doing this and going through ALL the tickets rather than this current issue tracker garbage. It's lazy and player have zero incentive to submit bugs as it's up to them to run a public campaign to get others to vote/respond to their ticket or it will just expire.

I don't even bother submitting bugs anymore. It's too hard to find if it's been reported already and I don't want to have to drum up support for the problem I'm documenting for FDev. Probably the worst system of bug reporting I've ever experienced. FDev just left bug reporting/confirmation/prioritizing to the players and I mean what do they expect - it's a free for all and it's garbage.

Now.... I wonder why soooooo many issue never get fixed in the game.... I wonder....
 
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Elfener

Elfener
There are two ways to get an issue report into a confirmed state:
  • Get 10 people to confirm it
  • Poke a CM until they start poking devs/quality assurance people and they can skip confirmations and put it straight into an acknowledged state
 

NAKEDnick

N
I actually wonder if we'd just be better off opening support tickets for everything we find. They'll request we submit the issue on the issue tracker, and then we can just say, no thanks, I'd rather this issue actually be addressed.
 

Mengy

Mengy
FX2K said:
They currently have no plans to read them and pathways have been identified to expire them easier.
Click to expand...

Pretty much this.

I get the impression Frontier isn't all that interested in really fixing the game much, except for "popular" bugs which could be used to appease the playerbase.
 

Snedex

S
I'm in the same/similar boat, filed 50+ issues since release, contributed to tickets when I have found them or by luck matching in the 6 results you get back from the submit matching, and maxed out my 6(!) votes where I can.

I'm expecting them all to expire and I've just stopped now. They confirmed one of my issues with NPC geometry which is purely aesthetic but none of the gameplay bugs?

It's a good pathway to explore for reducing the number of issues reported with the game when many improvements and fixes to the honest and transparent issue tracker and there are no plans to merge issues and the player confirmations together.

I won the bingo, right?
 

photomankc

photomankc
Arioch said:
But unfortunately it is - 10 individual confirmations are required if you want to avoid them expiring.

It’s a popularity contest, even for 100% reproducible bugs. Sometimes confirmations are spread over several duplicate issue reports, which I find frustrating.

I can only suggest trying to highlight the issue here on the forums, provide links, and also comment on the duplicate issues with links to the earliest or most popular version of the bug report.
Click to expand...

Effectively the most destructive possible system to getting bugs addressed. It's up to YOU player, to herd cats into commenting and voting up any particular issue or bug. As a work avoidance mechanism it is brilliant.
 

cmdrdale

C
photomankc said:
Effectively the most destructive possible system to getting bugs addressed. It's up to YOU player, to herd cats into commenting and voting up any particular issue or bug. As a work avoidance mechanism it is brilliant.
Click to expand...
I think it's probably coming from the perspective of: we have 27,588 bugs. We have 5/10/50/however many developers available to work on bugs. That's way, way more bugs than there are people to fix them, or even attempt reproductions on most of them, so we should fix the ones that are impacting the most people.

I mean, say what you want about the tenets of utilitarianism, Dude, at least it's an ethical framework.
 
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