I put in for an account transfer from PS4 to PC. Then I received an email that stated the following:
1. I have a console CMDR and would like to fully transfer their progress, assets and cosmetic items (such as ship kits and paint jobs) to a PC account.
We cannot currently accommodate this request within Customer Support, but please keep an eye on our ‘profile transfer’ support page or our official Twitter account for news on when the transfer process will be ready for use and further instruction on how to complete the transfer when it is available.
2. I have previously had a platform transfer, whereby my console CMDR’s credit value was transferred to PC, and would now like to transfer the cosmetic items (such as ship kits and paint jobs) to the PC account that I now use.
Please reply to this ticket, confirming that this is what you would like to do, and we will gladly assist in this.
3. I have requested a transfer of my CMDR’s assets in credits and would like to continue with this process. I do not want to transfer my CMDR’s profile to another platform.
If you would like to continue with the process as described in the original application, please confirm this and we will do this for you.
I responded to the email and asked for Option 2.
Gary