A Note for Arthur, Paul, and the rest of the FDev Community Management Team

Actually whilst I am here, I want to echo the OP's point to the CMs and the Devs who have labored tirelessly trying to get things to work on Consoles

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The trouble is that posts reflect what Frontier are doing (or not doing).

Before ED the forums were ..... peaceful.
At the start of ED the forums were mostly very optimistic and cheerful.
However, as time has gone on not all Frontier's actions have not been received so well and lately it seems the missteps have been increasing.
The real disaster would be Frontier driving community activity back to peaceful, no-one with much reason to come here anymore.
That must have been before 2014 though.
 
But yes, yes I have, quite - until early 2021 I would like to think I've always been more optimistic than your average forum-Joe (in-between short bursts of frustration after each buggy patch/update that Frontier released, apparently without learning from past mistakes - but that always subsided after a few hotfixes).

I still vividly remember staunchly defending Elite and Odyssey against the nay-sayers and doomists at the time (who turned out to be right on almost all points they made back then!) even during the so-called Alpha despite its evidently wonky state at the time. Back then I figured that Frontier surely, surely wouldn't release the game almost in exactly that same state. But we all know what happened instead.
and i've seen that character development myself, where some people still are on the "don't worry, it will be fixed on (insert a measure of time here that keeps growing cause it has been almost a year)", you just started to point out the mistakes and rightfully so, you can't be seen as "the positive of the bunch" while theres mostly negative stuff even 11 months later.

i was optimistic about odyssey also (that's why i've bought and still try to play to this date), i got my concerns when the "alpha" was announced to be so close to the launch date, guess i wasn't wrong and i was a fool to believe the "it will run on horizons capable hardware" when i have 140~90 fps on horizons but it goes as low as 5 on odyssey(and the AA is awful), the gameplay loops added are questionable but they work for some, what i would like is to land on a planet on AT LEAST 30 fps,but that hardly happens.
And sorry if i won't praise a company for doing their job, specially when its taking A YEAR and some people still have huge FPS issues, light issues, AA issues and the list goes on.

what i would like to know is:

Why when something is visually broken, it is acceptable for the forumites to be like:
- "It's fine, it works on my computer, they will fix it, stop whining about"

But it is totally unnaceptable to be like:
- "hey, that's broken, why is still broken after ONE YEAR?" "Why we are 11 updates in and there are still a lot of bugs?"


If you keep rubbing FDev's back they will think everything is fine, and the bugs will be as dead as PowerPlay (sorry @Rubbernuke but truth must be spoken), so complaints, when they are VALID, should be spoken, feedback when it is constructive is always welcome. But when it's pure hatespeech or when they take to employee's personal life/space or personal attacks, that is unnaceptable and should be rightfully punished.

But the CM's have little blame, they pass the info they can to players, if they can't pass any info, that's not on them.

But they still can "manage" the community, interact when they can, radio silent on updates and internal info it's understandable cause it's out of their control, but feedback gathering and a little response to general stuff on forums wouldn't hurt and would show players that you are still listening, even tho the info passed may or may not be used/fixed/useful.
 
Why when something is visually broken, it is acceptable for the forumites to be like:
- "It's fine, it works on my computer, they will fix it, stop whining about"

But it is totally unnaceptable to be like:
- "hey, that's broken, why is still broken after ONE YEAR?" "Why we are 11 updates in and there are still a lot of bugs?"

Stop imagining things.

What happened here is that someone wanted to personally thank the CMs for being cool people. I guess we can't have that. 🤷‍♂️

Anyone who has anything against that deserves ridicule and I'd prefer they leave the community rather sooner than later.

That doesn't mean I am always happy with the way communication is handled by the company but I would guess that isn't something the CMs have to decide.
 
Absolutely. To be honest, I'd hate to be a CM. They don't have control of the company, the finances, the development team, the timescale. They still have to interact with us, the great unwashed. Add to that the typical response to anything announced here by the inmates, its a thankless task.
 
Absolutely. To be honest, I'd hate to be a CM. They don't have control of the company, the finances, the development team, the timescale. They still have to interact with us, the great unwashed. Add to that the typical response to anything announced here by the inmates, its a thankless task.
And we can't even thank them for doing their job without getting called trolls or worse. This is so stupid... Next is "we shouldn't thank them, they are just doing their job" and you know what? I think there is nothing wrong with being grateful towards people who are doing their job. 🤷‍♂️
When I am in a bad mood I just need to look at a forum and go like "yep, that's why humanity is such a disaster".
 
Absolutely. To be honest, I'd hate to be a CM. They don't have control of the company, the finances, the development team, the timescale. They still have to interact with us, the great unwashed. Add to that the typical response to anything announced here by the inmates, its a thankless task.
Yup. It's amazing that time and time again the replies default to "complaints aren't allowed" and people start banging the white knight drum, that criticism is what spurs them on to do things, and all the other tropes. Nobody's ever said criticism isn't allowed, nobody's ever really "justified" the mess Odyssey has repeatedly been in. It's more "just don't be an incessant **** about it, people are just trying to do their jobs with what they're given."
 
I'd hate to do any customer facing job (done it once, never again), but I'm sure the guys have their reasons for sticking around. What you and I hate with a passion, is a passion for someone else.

Besides, it's not entirely thankless because I would expect them to at least get paid for it.
I mean, you just summed up the forums, given there are quite a few here who repeatedly announce how much they detest the game, haven't played it in ages, how inept Frontier are, etc. but still stick around here to make sure everyone else knows about it.

And they're doing it for free!
 
Stop imagining things.

What happened here is that someone wanted to personally thank the CMs for being cool people. I guess we can't have that. 🤷‍♂️

Anyone who has anything against that deserves ridicule and I'd prefer they leave the community rather sooner than later.

That doesn't mean I am always happy with the way communication is handled by the company but I would guess that isn't something the CMs have to decide.
that wasn't directed to this thread, not sure if i wasn't clear enough that i was talking about being positive vs criticizing existing bugs, it is an endless fight but constructive criticism shouldn't be "criticized", from both parts.
(before the forum dad's start complaining, if you don't see anybody doing anything i said above, it's ok, but i've seen it so it is out there)

Absolutely. To be honest, I'd hate to be a CM. They don't have control of the company, the finances, the development team, the timescale. They still have to interact with us, the great unwashed. Add to that the typical response to anything announced here by the inmates, its a thankless task.

I was one until recently(although it wasn't a huge company, it was a small game) and i do agree, working directly with consumers is sometimes a nightmare.
 
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that wasn't directed to this thread, not sure if i wasn't clear enough that i was talking about being positive vs criticizing existing bugs, it is an endless fight but constructive criticism shouldn't be "criticized", from both parts.
(before the forum dad's start complaining, if you don't see anybody doing anything i said above, it's ok, but i've seen it)

Sure, there are some people hating the game and company just like some people are blind fanboys. I'd say the vast majority of this community not only accepts and agrees with most constructive criticism, they also provide it themselves. So I don't really understand how you came to the conclusion that criticism wouldn't be allowed here (with the exception of the rare nutjob, which, as I said, goes both ways).

PS
I just realised, It only took 2 posts until someone insisted that OP must be a troll simply because he said thank you. And you actually liked that post. I guess this conversation is over.
 
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Sure, there are some people hating the game and company just like some people are blind fanboys. I'd say the vast majority of this community not only accepts and agrees with most constructive criticism, they also provide it themselves. So I don't really understand how you came to the conclusion that criticism wouldn't be allowed here (with the exception of the rare nutjob, which, as I said, goes both ways).
the "rare [redacted]" you said does happen frequently, so as long as ONE do X thing, that thing exists, as i said it goes both ways, on this particular fight i do support constructive criticism, but hating for the sake of hate or "over supporting" (for the lack of a better word) THE COMPANY (not individuals) is nuts.

PS
I just realised, It only took 2 posts until someone insisted that OP must be a troll simply because he said thank you. And you actually liked that post. I guess this conversation is over.
nobody's perfect i suppose, credits where it's due, and at the present time i don't think it was due, sorry if that is my opinion as of now(?)
but thanks for playing!
 
You know, back when I was in academia, as an awkward and smart kid in the '80s and '90s I could identify with Westley in the show. It was before nerds were... well, they were never cool, but you know what I mean... and before I grew up big and strong, so I have a soft spot for him and the show overall, but I'm not sure he ever really grew up, not that it matters what I think, nor should it.
🍻

The irony was Westley was a ok, when he was just a "Eager to please, know it all because he's read everything about the ship" kind of kid, it wasn't until the end of his arc when he became a whiny b**chy spoiled brat of a 18-20 something, that I really hated him.

You know what episode I'm talking about, the one where he gives up on being in starfleet, I didn't have a problem with that, but the fact that he was a rude little sh** about it to everyone who was his "family". I was like "Ok, kid, I get that you're having an existential crisis or something, and you dont want to go through with being in Starfleet, but that doesnt give you a right to treat everyone who has raised you, cared for you and been there for you like crap." I'd never wanted to reach through a TV screen to smack a character before that episode.
 
The biggest irony of all this is FDev publicly said ship interiors are off the table due to them being "boring and useless," and yet Update 11 is like...75% boring and useless additions.
And people are liking it. Sure it needs a few tweaks, IE being able to chat while seated. Ability to use the nav panel while in your captains chair to issue orders, etc. But only a few tweaks, all in all, the update lives up to the hype that it was given.
 
the "rare [redacted]" you said does happen frequently, so as long as ONE do X thing, that thing exists, as i said it goes both ways, on this particular fight i do support constructive criticism, but hating for the sake of hate or "over supporting" (for the lack of a better word) THE COMPANY (not individuals) is nuts.
I don't think you'll find many people supporting THE COMPANY. Just as you won't find many people supporting "everything" about the game. I have encountered the net sum of zero people saying "Odyssey is great, it has absolutely no issues." Yes, there are some who'll respond to the performance issues with "It works great for me, so must be something wrong with you" but that's a far cry from people somehow supporting Frontier as a company and the decisions they've made regarding this game.

Conversely, I've already seen one post from a player today (thankfully banned) who's threatened to kill. Console players - understandably upset - have been flinging other threats and insults around the last week. I've seen posts in the past defending the harassment of CMs and developers. In the wake of Odyssey's poor release, I saw plenty of people trying to organize a concerted effort to hammer Frontier as a company without giving a moment's thought to the fact that "ending a company" as one person puts it, costs people their livelihoods.

There's absolutely nothing wrong with constructive criticism, but the incessant hatred and furore about a computer game has real world effects. One Elite CM is away attending health issues. Another publicly mentioned their battle with mental health issues over the Christmas break. One had to issue a statement drawing a line in the sand last year about abuse and threats that staff members were receiving both on here, on Elite's other social medias, and even to their personal media accounts.

Constructive criticism is fine. People just shouldn't inherently be #$@%#$ psychopaths about it.
 
that wasn't directed to this thread, not sure if i wasn't clear enough that i was talking about being positive vs criticizing existing bugs, it is an endless fight but constructive criticism shouldn't be "criticized", from both parts.
(before the forum dad's start complaining, if you don't see anybody doing anything i said above, it's ok, but i've seen it so it is out there)



I was one until recently(although it wasn't a huge company, it was a small game) and i do agree, working directly with consumers is sometimes a nightmare.
That's because companies treat the CM as the gatekeeper or the mouth piece to speak TO the consumers. That's the literal opposite of what the job is for. The purpose of a CM is to be the advocate, the single voice in the room who is talking to the dev team and management about what the community is asking for. because if you're just going to preach your words to the consumers, you can do that in a blog post, no need to hire someone just to do that.

The CM is supposed to be the person who is supposed to be hopping on the table saying, the community wants A and B and C, and making sure the Dev/Management teams don't forget who it is they are building this game for.
 
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