Agreed. They fix plenty of bugs - including some with pretty trivial severity, presumably if the fix is also trivial - but the public issue tracker appears to have no meaningful connection to what they fix (which may partly be because they often forget to mark fixed bugs as being fixed there, and even when they do it lacks the "notify the reporter" feature that every other bug tracker in existence has)
Hard to say. For the games that they develop as well as publish, and only putting as much effort into identifying duplicate or invalid reports as Frontier do:
Resolution rate is Fixed+By Design+Invalid+Duplicated / Reported
Fake Fix Rate is assuming that all bugs which are not Confirmed are the collective delusions of only 10 Elite Dangerous players or 3 Other Game players.
| Game | Reported | Currently Confirmed | Fixed | By Design, Invalid or Duplicated | Fix rate | Resolution Rate | Fake Fix Rate |
| Elite Dangerous (excluding separate Alpha/Beta reports) | 38649 | 227 | 1288 | 5033 | 3% | 16% | 85% |
| Planet Coaster (PC/Mac + Console) | 435 + 353 | 72 + 8 | 45 + 43 | 31 + 108 | 11% | 29% | 52% |
| Jurassic World Evolution (1+2) | 642 + 1390 | 15+80 | 57 + 147 | 208 + 432 | 10% | 42% | 68% |
| Planet Zoo | 8353 | 85 | 163 | 663 | 2% | 10% | 66% |
| F1 Manager | 1469 | 14 | 100 | 392 | 7% | 33% | 87% |
| All self-developed games except Elite Dangerous | 12642 | 274 | 555 | 1834 | 4% | 19% | 67% |
So ... their fix and resolution rate for Elite Dangerous isn't that much less than their fix and resolution rates for the average of their other games, but in absolute terms they've fixed and resolved over twice as many ED bugs as the rest of their games combined. ED is of course older than any of the other games - though not older than the combined age of all their other games - which will skew this a bit. (Is it just more full of bugs than the average Frontier product? Well, again, it's also bigger than the others and I can't see a way to tell if it has more "bugs per square feature" or whatever you want to measure)
On the "fake fix rate", Elite Dangerous is considerably better than almost all their other games (F1 probably benefiting from being new and still in the "early patches" stage) - if a bug
does fight through the obstacles to get to Confirmed, it has a good chance of getting fixed. Of course, if they allowed ED bugs to be confirmed with 3 confirmations rather than 10, like the rest of their games, the number of Confirmed bugs would rise substantially and the fake fix rate would probably fall.
On that basis I'd say (and I'm surprised by this first point):
- report bugs to the bug tracker if you have the organisation (or alts) to confirm them without much effort; despite Frontier's best efforts to portray it as pointless Confirmed reports do actually seem to do some good over and above forum complaints
- ignore the voting system [1], the vast majority of those fixed bugs will never have got any significant vote count, it's not necessary
[1] As an aside on this, if you open the issue tracker for all games, then sort the Confirmed bugs by Top Voted, the first non-Elite bug is a Planet Zoo crash bug at 29th (and you have to get to 108th before a third game appears in the list). Elite Dangerous bugs get into the "only 1 bar of votes" stage by about 40th.
Predates Odyssey but it'd be really hard to argue - despite its votes - that this is what Frontier should drop everything to fix.
