Paige Harvey
Community Manager
Hello Commanders,
Thank you for your patience while we investigate this evening's connection issues.
We have identified a possible cause and have taken actions to improve the service for players, resulting in a large number of commanders being able to access the game once again.
We are aware that there are a few on-going issues with access to the Horizons Season Pass and missing ARX. The team are continuing to investigate these issue and believe they should be resolved shortly.
However, should you be experiencing any issues linked to the above and find that they are not resolved within the next few hours, please contact our Customer Support Team here: https://support.frontier.co.uk/topic.php
Thank you for your patience while we investigate this evening's connection issues.
We have identified a possible cause and have taken actions to improve the service for players, resulting in a large number of commanders being able to access the game once again.
We are aware that there are a few on-going issues with access to the Horizons Season Pass and missing ARX. The team are continuing to investigate these issue and believe they should be resolved shortly.
However, should you be experiencing any issues linked to the above and find that they are not resolved within the next few hours, please contact our Customer Support Team here: https://support.frontier.co.uk/topic.php