Kinectimals Loading map problem

Same problem here!!!

Was going back to Fur Town from the Cherry Blossom Grove to see what new cats I had and the game got stuck on the loading map. However, I could hear a music change that made me think the load was complete. Moving my hands around made some sounds so I tried to activate an item. Turned out I had selected a cat, because as soon as I did the load screen closed and it showed I had selected a cat. The game asked me to name the cat, etc, but once I completed the process the cat just continued to sit and stare at me. The Kinect was still recognizing my movements because the cats eyes would track my hand, but nothing else would happen. Tried going to the pause menu to restart, but the game would not reload. Finally went back out to the dashboard and then back in, but the game keeps reloading in with the same locked up map screen, followed by the same other problems. Anyone else experience this problem when loading? Do I need to start the game over? I really had been loving the game up until this happened.

Exact same problem, except I was coming from the beach going to fur town. Was able to purchase another cat, too. There were no ghost hands at all though even after adopting and the map disappears I am stuck in Furtown until I use the 360 controller to return to the dashboard.
 
Just wanted to add to this thread. We just got the kinect and new xbox setup tonight and kinectimals has frozen on us several times already. The first time was when we were just checking out the system on a brand new temporary profile. It completely froze on furtown....no sound, no response from the controls. Nothing short of rebooting the xbox could get it going again. I think it froze again in roughly the same place again, before we were able to reboot and successfully scan the plush toy code and select a cub. After that, I transferred a couple of profiles from an older xbox and we played on my daughter's profile for a bit. When when went to shutdown for the night, we exited to the main game menu (is that the same as going to furtown?) and it locked up the xbox again. For what it's worth, we haven't done anything with collars yet.

The game seems pretty cool and my kid loves it, so I really hope these issues can be resolved soon.

If help is needed to troubleshoot or test particular circumstances, just let me know.
 
That seems more like the actual Xbox than the game--as everyone else could easily just exit to the dashboard and didn't need to restart the Xbox at all...
 
That seems more like the actual Xbox than the game--as everyone else could easily just exit to the dashboard and didn't need to restart the Xbox at all...

Maybe I should clarify....I'm not talking about exiting to the xbox dashboard....it's when we were backing out to what I think was furtown. I think all of our freeze-ups were related to furtown. I've only had the system for a day now, but so far the only freeze-ups were in kinectimals. Kinect adventures was fine and I'll be checking out kinect sports over the next few days. I realize it's not much to go on yet, but it sounds related to what others are talking about here. If it happens in other games, I'll certainly look to exchange the xbox itself.
 
It happened to me too. I have about three cats with different collars. I was in cherry blossom and went straight to fur town and the loading screen stays up. I can hear the game start up but just see the loading screen. I can select a cat but then the map drops and it asks me to scan a picture or not and no matter the choice after it is made the cat just stares at me and the kinect hands no longer appear and that is where the game stops.
 
Same issue except this starts from the initial start screen. Basically map pops up, hour glass, finally animals load then we are asked if we want to scan a picture for the initial animal (yes or no does not affect the outcome) and then we lose hands. Not sure about the collars but I know a few pets had them for sure. Got most of the unlockables from Burger King, the Maltese Tiger and the E3 Leopard. Will try to clear the cache and see what happens but seems like this corrupting save issue for sure. Which sucks because the kiddo is not gonna be happy.
 
....

Happened again.

What a shame that this thread got this far with this issue.

Especially because of the audience this game is geared toward.

But is sold a lot so I guess the score is:
Frontier Games_1
Innocent Children_0

Well Played
 

Michael Brookes

Game Director
Happened again.

What a shame that this thread got this far with this issue.

Especially because of the audience this game is geared toward.

But is sold a lot so I guess the score is:
Frontier Games_1
Innocent Children_0

Well Played

Did you only have one animal with a collar and pendant?

A fix is going through the release process, I don't have a firm date yet, but will post here once it is available. In the meantime (as posted previously) only having one animal with a collar and pendant should avoid this issue.

Michael
 
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Michael Brookes

Game Director
Just wanted to add to this thread. We just got the kinect and new xbox setup tonight and kinectimals has frozen on us several times already. The first time was when we were just checking out the system on a brand new temporary profile. It completely froze on furtown....no sound, no response from the controls. Nothing short of rebooting the xbox could get it going again. I think it froze again in roughly the same place again, before we were able to reboot and successfully scan the plush toy code and select a cub. After that, I transferred a couple of profiles from an older xbox and we played on my daughter's profile for a bit. When when went to shutdown for the night, we exited to the main game menu (is that the same as going to furtown?) and it locked up the xbox again. For what it's worth, we haven't done anything with collars yet.

The game seems pretty cool and my kid loves it, so I really hope these issues can be resolved soon.

If help is needed to troubleshoot or test particular circumstances, just let me know.

This does sound more like a problem with the Xbox rather than the game, have you tried contacting Microsoft's customer support?

If you create a new profile and try the game, does the same issue occur?

Michael
 
Did you only have one animal with a collar and pendant?

A fix is going through the release process, I don't have a firm date yet, but will post here once it is available. In the meantime (as posted previously) only having one animal with a collar and pendant should avoid this issue.

Michael


Glad there should hopefully be a patch soon...
 
...

Did you only have one animal with a collar and pendant?

A fix is going through the release process, I don't have a firm date yet, but will post here once it is available. In the meantime (as posted previously) only having one animal with a collar and pendant should avoid this issue.

Michael

Three animals, and I told her not to put collars on. i didn't see one whenever I was watching her play, but it could've happened.

Excited about the fix, nice work.
 
Just adding to the thread here so that this can potentially be corrected.

I had completed the 3rd of 5 trails at La Selva (3rd location) and I had unlocked the Serval cat there. I had previously started with the Black Panther and unlocked both the White Jaguar and the Bornean Clouded Leopard.

I went to Fur Town from my House, and had the map stuck in loading for a long time. I heard the flying dude in the background and accessed the pause menu. I asked to go to Main Menu and it loaded the cats. However, I couldn't fully chose one to back to the game. My Black Panther was missing and all 3 of the unlocked cats and all of the starter cats were there. I could 'adopt' any of them, but once I skipped naming and skipped the photo recognition it would just hang with the cat jumping playfully.

And since I see it in the thread:
I put a collar & pendant on the 3 unlocked cats, but I don't think I did to my panther.

Hope this helps with the bug testing. I was mostly disappointed because I brought Kinectimals to my family's house for Thanksgiving for my 3 and 7 year old nieces to play with and I couldn't figure out for a while if the game was broken or if the girls were doing something wrong. It very nearly ended in tears for all three of us.
 
This does sound more like a problem with the Xbox rather than the game, have you tried contacting Microsoft's customer support?

If you create a new profile and try the game, does the same issue occur?

Michael

I have not contacted Microsoft yet, as I want to live with the console for a little while to see if there are any other issues before getting on the phone with them. I haven't had it freeze up again on me, even though my kid has played it a bunch. It also has not locked up in any other games and we've played several kinect and non-kinect games so far. I checked with a friend who also just got a new xbox and kinectimals and he had it freeze up once on him too. At this point, I'm waiting for it to freeze up again, but so far it's been smooth sailing. Looking forward to the patch though.
 

Michael Brookes

Game Director
Just adding to the thread here so that this can potentially be corrected.

I had completed the 3rd of 5 trails at La Selva (3rd location) and I had unlocked the Serval cat there. I had previously started with the Black Panther and unlocked both the White Jaguar and the Bornean Clouded Leopard.

I went to Fur Town from my House, and had the map stuck in loading for a long time. I heard the flying dude in the background and accessed the pause menu. I asked to go to Main Menu and it loaded the cats. However, I couldn't fully chose one to back to the game. My Black Panther was missing and all 3 of the unlocked cats and all of the starter cats were there. I could 'adopt' any of them, but once I skipped naming and skipped the photo recognition it would just hang with the cat jumping playfully.

And since I see it in the thread:
I put a collar & pendant on the 3 unlocked cats, but I don't think I did to my panther.

Hope this helps with the bug testing. I was mostly disappointed because I brought Kinectimals to my family's house for Thanksgiving for my 3 and 7 year old nieces to play with and I couldn't figure out for a while if the game was broken or if the girls were doing something wrong. It very nearly ended in tears for all three of us.

Thanks for posting, as mentioned earlier in this thread, if you only have a collar and pendant on one of the cubs then you should be able to avoid this problem. A fix has been put together and is going through the title update process.

Michael
 
Freezing issue fix?

What is the status of the fix for the map screen freezing issue? We have had this game for 2 weeks and have got to play it the first 2 days only, my kids are pretty sad about it.
 

Michael Brookes

Game Director
The fix is going through the process we need to follow to release a title update. This can take a few weeks, in the meantime, if you only have a collar and pendant on one of your cubs you should avoid this issue. When we know when the update is available I'll post in this thread.

Michael
 
Freezing issue fix?

Thanks Micheal. We are awaiting the fix. Both of my children have this issue. They put the collars on before we knew about the issue and they are patiently waiting for a fix rather than starting over.
 

Michael Brookes

Game Director
Thanks Micheal. We are awaiting the fix. Both of my children have this issue. They put the collars on before we knew about the issue and they are patiently waiting for a fix rather than starting over.

As soon as I hear a concrete release date I'll post here, unfortunately the process takes a bit of time.

Michael
 
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