Take it up with recently amended UK consumer law and get over yourselves wanting to have enjoyed something for nothing. FDEV are a UK (-and admittedly part Canadian!) firm and so UK Consumer law will apply to sale of their goods as follows;
Intangible digital content (e.g. downloads.) The Consumer Contracts Regulations 2014 contain specific provisions for digital content...
...blah, blah...
... the consumer must also acknowledge that once the download starts they will lose their right to cancel.
Refund policy to the letter of the law, and as per news#50 graciously extending the 14day (unused) right to refund - in the circumstances - as a gesture of goodwill to the minority whittering on, moaning, and frankly boring the rest of us to tears with the plethora of essentially duplicated whinge posts that are ovewhelming the mods. I see why the BBC denied posting of comments on their report lol.
[ps - I clicked this thread in error again amongst New Discussions, and am further astounded at the audacity of so many freeloaders here. You're all making us genuine ED pirates and smugglers look tame in comparison! Your voluntary removal from the ED universe will be a great loss to the majority and good luck with all your legal challenges and rotflmao... class-action suits!]
It's a way forward but certainly not the answer for those who pledged money for the offline game because they have to wait STILL MORE TIME for the game to be released to them as promised.How about:
Announce second offline game to be developed in 2015, release in time with a perfect online experience. Receive praise and new sales funding develoment of second offline game. All without getting a storm, bad reputation, negative press and losing revenue?
And they could have invested developers and funds into that second offline game instead of 'additional ships', etc. in the first place... if you see that a project needs more ressources to meet one of its committed deliverables, you need to act, maybe raise or shift additional budget, but definitely not dropping the committed deliverable without even asking the customer... in real business you are sure to start a dirty law suite with such an action.
Offline mode is HALF the game!? you have to be joking.
I cut out the parts were you were threatening and insulting, good luck with THAT attitude!
See you later all, just wanted to make sure you knew that the rest of us know what you are trying to pull, even though some are too polite to mention it.
It's a way forward but certainly not the answer for those who pledged money for the offline game because they have to wait STILL MORE TIME for the game to be released to them as promised.
Simply put the damage is done, Frontier Development have displayed for all to see a callous disregard for a percentage of their backers, there is no way to spin it where FD come out looking anything but corporate sharks.
NL50 doesn't cancel out NL49 - that attitude is unnaceptable and obviously present within higher ranks of the company otherwise the NL wouldn't have been released in that form.I actually think that NL50 was frank and honest. I still have my own questions, but yeah, I don't feel like dealing with the moderation team anymore. ^^
It's a way forward but certainly not the answer for those who pledged money for the offline game because they have to wait STILL MORE TIME for the game to be released to them as promised.
Simply put the damage is done, Frontier Development have displayed for all to see a callous disregard for a percentage of their backers, there is no way to spin it where FD come out looking anything but corporate sharks.
Yeah, i am one of the people who pledged for offline game. And FD now tell me Elite: Dangerous WILL NOT have any offline elements... And my $90 has totally wasted.... How can I refund back my money.....
Iam sure sure that many didn't have intention to play the game in offline mode as most of us have internet. it actually take more bandwidth to reply to a forum like this than play the game in online solo mode. Modern games, nearly everyone , require internet connection.
Of course it affects a small amount of backers but during a game development things can change course. ive seen it in so many other game and this was not the first nor the last.
But I don't go berserk and accuse the company etc.
If you have been able to play the game during alpha and beta then an offline mode wouldn't be so much of an issue.
A tip , if you don't want to play this game and don't get a refund. Sell your account. Good time to do it as many still will buy it at release.
Forget all the legal mumbo jumbo the real issue here is something called 'The Customer is Always Right'
Either FD can honor the refund requests for customers who are (justifiably) unhappy and they can maybe win some PR points and maybe even win the offline community back in the future if things change...OR...they can refuse the requests and burn their reputation at the expense of the offline community.
Considering the entire space sim genre isn't really that big to begin with, you would hope they would be the first kind of company but who knows, they are communicating like the 2nd kind...
I guess making an offline space empire type game IS kind of hard...guess there is maybe a reason it took EGOSOFT 7+ years to get X-Rebirth to where it is now...
It doesn't make me feel great that ED bailed on offline so quickly. The whole point of us giving him the money in a kickstarter style way was to prevent this kind of rush it out publisher mentality. Way to burn that bridge right down to the very last splinter.
NL50 doesn't cancel out NL49 - that attitude is unnaceptable and obviously present within higher ranks of the company otherwise the NL wouldn't have been released in that form.
Don't be fooled by the wording of the email that's being sent by FD in reply to refund requests. The game hasn't been played by anyone because it hasn't been released yet. We have only had Alpha & Beta testing phases.
Off course it doesn't, I haven't even implied such. But considering the fact that they did, and the information that is shared, reading it and thinking upon on for while never hurts. Also, try putting aside your anger for a moment. Did you really live that long to be this angry? (Without wanting to come across condescending.) I was angry too, but quite quickly after that I analyzed my position and gave shape to my anger; it resulted in a more tempered vision. There are many things I feel Frontier did wrong in this situation and all I can really do is trying to see their side without my side being the overriding factor.
However, I failed and today I put in for a refund.
If I'm denied, I'm left with a game I didn't buy (I bought Beta-access and will get the game for free, which is 100% why I won't be refunded. I understand this, but I still have to try for my own sake.) and I will play it. Elite is certainly not a bad game and the few hours that I played to get an idea of what the Offline would be I enjoyed. So, in a sense I'm not even ripped off.
Kool-aid? No, it's keeping it real.
In the end, what really is the fact for my situation is that I won't be able to play the game as often as I would like; I bought it mainly for the fact that I'm unable to be connected for far more time than I'll be able to in comparison. That's still one for one better than the games I bought and never touched again after ten minutes from the start screen. That list is gargantuan, really.
That's the problem with online communication minx, I'm far from angry - I have lived 6 decades and this sort of charade is FAR from new to me. I DO word my criticisms strongly but that doesn't mean I'm angry - just focussed and committed to not being distracted by fluff and misdirection.
Anger is the second saddest emotion in the universe and I partake of it slowly and reluctantly when I do partake but this is NOT one of those times.
I completely disagree with this. You bought a package which included the full game. As the game is not as described you still have rights. Look again at the picture you posted where you labeled the game as a goodie pack. Where does it say buy the beta an get the full game free as an added bonus? It doesn't. It says upon release you also get the full game. Surely that's a package deal. For them to say 'no the game is a free extra' is far from good enough.I'm left with a game I didn't buy (I bought Beta-access and will get the game for free
That is the same feeling/thought which I have right now..except that I really wait to play and think if I want an MMO or not...Off course it doesn't, I haven't even implied such. But considering the fact that they did, and the information that is shared, reading it and thinking upon on for while never hurts. Also, try putting aside your anger for a moment. Did you really live that long to be this angry? (Without wanting to come across condescending.) I was angry too, but quite quickly after that I analyzed my position and gave shape to my anger; it resulted in a more tempered vision. There are many things I feel Frontier did wrong in this situation and all I can really do is trying to see their side without my side being the overriding factor.
However, I failed and today I put in for a refund.
If I'm denied, I'm left with a game I didn't buy (I bought Beta-access and will get the game for free, which is 100% why I won't be refunded. I understand this, but I still have to try for my own sake.) and I will play it. Elite is certainly not a bad game and the few hours that I played to get an idea of what the Offline would be I enjoyed. So, in a sense I'm not even ripped off.
Kool-aid? No, it's keeping it real.
In the end, what really is the fact for my situation is that I won't be able to play the game as often as I would like; I bought it mainly for the fact that I'm unable to be connected for far more time than I'll be able to in comparison. That's still one for one better than the games I bought and never touched again after ten minutes from the start screen. That list is gargantuan, really.