Ha ha just checked the link on my email and it does the same, looks like the guys need to take a page out of Star Citizens book when it comes to customer service and physical orders.
Ha ha just checked the link on my email and it does the same, looks like the guys need to take a page out of Star Citizens book when it comes to customer service and physical orders.
from the other thread - copied here:
If any soul with a conscience or empathy in Cambridge who happens to read this... do us all a favour and stroll across the office to customer services/accounts/sales and ask them politely to answer our emails/queries..
....but I bet there's a sign on the door that says "Happy Christmas we look forward to seeing you all again on Jan 2nd 2015 <smiley face> " !!!
edit 24th dec: finally received refund for returned x52 pro joystick - minus paypal fees and five weeks after it was returned. Good luck everyone
If any soul with a conscience or empathy in Cambridge who happens to read this... do us all a favour and stroll across the office to customer services/accounts/sales and ask them politely to answer our emails/queries..
....but I bet there's a sign on the door that says "Happy Christmas we look forward to seeing you all again on Jan 2nd 2015 <smiley face> " !!!
edit 24th dec: finally received refund for returned x52 pro joystick - minus paypal fees and five weeks after it was returned. Good luck everyone
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They should really get on to putting some quality art prints in the store. I'm sure those things would sell like hotcakes.
Would love one or two in my man cave
Amazingly the postie delivered my order today still no communication from FD.
Please do not order anything from the store, I ordered two hoodies and two badges at the start of November £90.00, money was taken from bank straight away I have heard nothing since no email nothing. 1st email to support was ignored still had no reply, raised a ticket, still has a status of new. This has really psd me off, robbing Cnts. I know swearing and being abusive is a childish thing to do but I'm so angry and all means of support available to me have been ignored. WHAT CAN I DO? just accept that I have been robbed?
If you used a credit card, call the bank
Any Chance if the game will go on sale for Christmas since the game is still standalone or maybe the end of the year sale for "new years"?
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Taken from the Which? website link to full article
The Consumer Contracts Regulations
When to expect your goods
The Distance Selling Regulations say that goods must be delivered within the time frame you agree with the seller.
If no time frame is agreed, the seller has 30 days from the day after they receive your order to deliver your goods.
.
These regulations are UK law
The ED store states 2-3 days for UK deliveries
The Consumer Contracts Regulations
When to expect your goods
The Distance Selling Regulations say that goods must be delivered within the time frame you agree with the seller.
If no time frame is agreed, the seller has 30 days from the day after they receive your order to deliver your goods.
.
These regulations are UK law
The ED store states 2-3 days for UK deliveries
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What's the chance of scale models of all the ships at some point!? I'd buy one or some.. Get a deal going with Airfix and get model kits going too whilst your at it!
Still heard nothing, no status change on the ticket, useless. I've even stopped playing the game, I'm very angry about this treatment of customers, I played in 1984 and have played since the first beta, and now I'm just annoyed with the whole company.
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I got my 2 Zoodies and 1 hoody today it's realy nice Greetings from Germany.
it's realy nice Greetings from Germany.I'm still waiting for my T-shirt, which was ordered on the 13 Nov. The order is still in the "Processing" state. Despite several tickets on their sales website Frontier sales support seem utterly clueless as to what to do to resolve the problem. They even closed all my open tickets on the support site and moved to a new site. Presumably they hoped that the open issues which they had failed to deal with would melt away and they could ignore them.
I'm waiting for my t-shirt and 5x Boxed Full game. And there is come a Hoody instead of a zoody
I collect haynes manuals, mostly classic ones and have had some pretty cool ones for things other than cars. A Haynes manual for the Sidewinder or any other ship from Elite would rock!
https://forums.frontier.co.uk/showthread.php?t=30145
https://forums.frontier.co.uk/showthread.php?t=30145