If you got what you're asking for, FDev would be too busy chasing every little issue (and player misunderstanding, in many cases) to actually fix anything impactful. The system is designed to help triage the reports, because there will inevitably be reports that are actually user error, reports that are poorly described or too specific to one instance to actually help them find the real problem, etc.
They're not saying they won't look at an issue - they're saying they have more pressing issues that are affecting a lot more people (as evidenced by the fact that more people had the patience to report it, and to do so correctly instead of spamming the tracker with duplicate reports and vague complaints).
Not true at all. As I said, i've worked plenty of helldesks, both big and small, and managed them. With a good system and a decent search capability you can cross reference issues and check for duplicates for things the devs are already aware of, merge the reports or cross link them. I'm sure the daily load on support dealing with tickets is way higher than what would be spent on categorizing new issues.
We had tools for doing this sort of stuff easily decades ago. We had vendors all the time trying to sell us their new efficient systems for handling incidents and bug reports, and somehow we handled it.
I'm not buying they would be too busy. Let's say 1 person an hour a day to go through the new issues. I don't think that's unreasonable. Probably more than required.
Then the devs would get a much better picture of what issues exist and which might be best dealt with first, rather than the selection that are presented to them through the popularity contest.
Of course, they have their own view on things as well, and for sure some bugs will get fixed without being upvoted, but i'm also sure that a lot are not getting the visibility they deserve, and those long standing bugs that never get dealt with or those that don't affect many and so don't get the votes, despite being opened repeatedly, but then automatically closed due to lack of votes, are going to cause people to walk away from the game.
A bug report should never be closed until its confirmed that it is fixed or gets filed under "won't be fixed" and if it is the latter, then people need to be told it won't be fixed, and ideally, whatever is causing the bug disabled/removed unless its an edge case.
Imagine for a moment, there is a bug that affects the enjoyment of your game. But its not a common one, most people aren't even affected by it. But it happens to you frequently, and a few other people you've talked to. You open an issue. Time passes, not enough votes, and its closed. So you open it again, and time passes again, not enough votes, its closed again. Sooner or later you're going to say "forget this for a game of soldiers" and either stop doing that activity you want to do (assuming its something you can stop doing), which reduces your enjoyment of the game, or you're just going to quit.
At least if it remains open, and is checked, devs can put an "acknowledged" state on it, and while it may take a long time to get fixed, because its low priority, you know the devs are aware.
