I find it hard to believe your claim to have worked with helpdesk software when you're advocating for spamming the issue tracker with duplicate reports of isolated issues that are unique to a few users, and therefore less likely to actually be a problem with the game and more likely to be either user error or something specific to that user's account, neither of which belong in the issue tracker
Report issues using the Issue Tracker
- Thread starter Paul_Crowther
- Start date
Hold on, i'm not advocating spamming the issue tracker with duplicate reports.
I'm talking about tickets for personal issues, and not bug reports. Remember, FD treat these as separate things. People can raise issues but before doing so they can still search for existing open issues and contribute to those instead of raising a new one. However, not everyone is clever and won't do it, so I do advocate FD having someone to go through new issues raised and merging where necessary.
On the issue of tickets, yes, i strongly advise anyone who encounters a bug that affects their gameplay to raise a ticket with support to get compensation for lost time/rewards if they can prove they have been affected by a bug. And yes, i say that despite having spent many years working helpdesk. And poopoo to you if you don't believe that i've worked and managed helpdesk.
Example:
Recently while unlocking an engineer I was doing a covert heist. I got to the objective and the container wouldn't open. I started recording it. Did some running around, showing that it was indeed bugged. I then raised a ticket with support asking them, if possible, to progress by engineering unlock and compensate me for the failed mission. Support said they couldn't increase the progress counter but they could compensate me for the failed mission, which they did. Quality service from FD support there. They were friendly and professional about it.
Now, if that is a common enough issue (not sure it is, i've done a few of them without problem) then eventually support would be raising it at meetings and even if the "issue" wasn't getting the votes, FD would have to discuss it. Support management would be putting the pressure on explaining how much time per day is being spent on these types of request. In a way its a behind-the-scenes popularity contest.
FD then have a choice. Accept that support will spend time on these issues, fix the issue, or remove the mission type and the engineer requirement.
I strongly urge everyone who loses in-game time due to a bug to raise a ticket with FD for compensation for lost time/reputation/credits, as long as there is evidence of it. (Journals, screenshots, or videos or something else that can prove it).
Why should computer game devs get a free pass on people having issues due to bugs when almost any other product that you use you'd be returning the product to the store or calling support for a replacement or a fix?
Sadly the PMF submission form is bugged at the moment:
Trying to keep track of my contribution to existing issues was kind of disappointing:
I contributed to some issues after the 9.0x patch series and it seems I still have zero contributions showing up in the "My issues - contributed" tab.
That doesn't help much, to see, if an issue got resolved and/or updated.
Do others have the same behavior?
I contributed to some issues after the 9.0x patch series and it seems I still have zero contributions showing up in the "My issues - contributed" tab.
That doesn't help much, to see, if an issue got resolved and/or updated.
Do others have the same behavior?
In forums like these, and mostly suggestion forums, folks will make suggestions about the same thing at different times. Sometimes, in those threads, someone will say "this suggestion has been made 10 times, use the search tool and add to the existing suggestion thread" etc. But I recall years ago, in one of the FDev streams or whatever, they clearly said making more threads about an issue gets more attention than one thread with many replies. My guess is that multiple threads is better because it's right there in front of you/them. If you add a reply to an existing thread that has been read, maybe that thread is flagged as read, so it gets overlooked. I imagine it'd be the same with tickets or issues.
If I have an issue or suggestion, I might search for something that exists, but it actually doesn't help the situation. It is better for them to have multiple items. And they'll even do the step of merging similar tickets together. And they merge things together that you wouldn't know are similar. So, make more, let them do the merging if needed, and dont worry about it.
Im not advocating spamming by the way. Im talking about if they release update 6 and ground CZ's have bad stuttering/freezing so I raise an issue, and then in update 9 it's fixed, but now in update 9.2 its back, then it's new again. And this time, something else may be causing the stuttering so even though it results in a similar way, it's not the same issue at all. So issue raised again for sure.
Do you not receive notifications for new replies on the forum? Because that's how I've been made aware of every reply you have made here. I would not have received notifications if you had started a new thread with every reply - I would be unaware that they existed unless I had some reason to look for them.
And if I did see multiple threads about the same topic, I would be more inclined to assume that each person who started a thread was unaware of the others, and did not bother to search before posting - in other words, they came to complain. If I did see that they were all started by the same person, I would be even less inclined to read any of them because they would likely contain nothing constructive; it would be a waste of time that could be spent addressing the more reasonable reports instead.
You have that exactly backwards, which has me even more convinced that your previous assertion was a blatant lie, a disingenuous attempt to give yourself false credibility.
If spamming the issue tracker got issues more attention, then many more issues would have gotten their attention by now - and then users would be encouraged to make multiple accounts in order to spam the tracker, artificially inflating their own issues, thereby undermining the entire system. Again, completely backwards.
And the issue tracker clearly states that one should search for existing issues before posting new reports, to avoid duplicates - the opposite of encouraging duplicates. It even attempts to do a cursory search for you.
Well, that was in regards to the suggestions forum. When I heard the CM say that, I was susprised, and that's why I keep it in mind. It's possible only one person said that, and maybe it means others dont. But after I heard it, it seemed not far from being possible, so why not? Also, that was quite a long time ago...back when a certain space loach may have been around.
In regards to the issue tracker, they will bring similar issues together if needed. They do have an awesome search system, though. My point is if you dont find a similar issue, or dont have time to, make it as a new one and dont worry about it. That's better than not posting an issue at all.
Dear Frontier Developments,
After well over two years, your customers are still suffering with this miserable abomination of an issue tracker. It is objectively the worst excuse for such a thing that I have ever seen in my life. I don't think I could possibly overstate how bad this thing is. It's a user-hostile embarrassment to the field of software development.
Just a few of its flaws off the top of my head:
Please, for the love of sanity, will you just accept that you made a terrible mistake in deploying this "tracker", export whatever data from it that you can, toss it in a bin, and set it on fire? I will mail you a match if you need one. The people who spend their time trying to help you maintain a good product do not deserve to be punched in the face for their efforts.
After well over two years, your customers are still suffering with this miserable abomination of an issue tracker. It is objectively the worst excuse for such a thing that I have ever seen in my life. I don't think I could possibly overstate how bad this thing is. It's a user-hostile embarrassment to the field of software development.
Just a few of its flaws off the top of my head:
- It tricks the user and wastes their time by offering a "previous step" button that erases the information entered in the previous step.
- It collapses in a pile of failures in the final step of the reporting process, sometimes with an "undefined" message, again losing the information that the user so carefully entered.
- It fails to track reported issues, saying instead, "the issue could not be loaded."
- It routinely throws away open issues, marking them as expired.
- It chides the user for entering perfectly valid punctuation, like semicolons, ampersands, and asterisks.
- It's painfully slow.
- It doesn't like browsers that aren't built with Google components, such as Firefox.
Please, for the love of sanity, will you just accept that you made a terrible mistake in deploying this "tracker", export whatever data from it that you can, toss it in a bin, and set it on fire? I will mail you a match if you need one. The people who spend their time trying to help you maintain a good product do not deserve to be punched in the face for their efforts.
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Hello,
I am unable to sign in to https://issues.frontierstore.net/ I tried with my Frontier account, then with my Steam account and it does not work.
I am back to the https://issues.frontierstore.net/ page without error and not logged in.
How to fix that please?
Thank you.
Best regards.
Edit: I can sign in again. Problem fixed.
I am unable to sign in to https://issues.frontierstore.net/ I tried with my Frontier account, then with my Steam account and it does not work.
I am back to the https://issues.frontierstore.net/ page without error and not logged in.
How to fix that please?
Thank you.
Best regards.
Edit: I can sign in again. Problem fixed.
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Is anybody still interested in getting back the 'compare in commodities market'-button in Horizons' galaxy map?
Despite using third party tools I'd still love to have this back as it 'got lost' during the fleet carrier update.
I have looked through the issue tracker and it seems that at the moment there are only reports that expired due to lack of support by other players.
I think the problem was that the players didn't focus on a single report and just kept opening new ones...
So I tried to open a new case but the flippin' issue tracker still won't let me.
Maybe someone else could do?
Despite using third party tools I'd still love to have this back as it 'got lost' during the fleet carrier update.
I have looked through the issue tracker and it seems that at the moment there are only reports that expired due to lack of support by other players.
I think the problem was that the players didn't focus on a single report and just kept opening new ones...
So I tried to open a new case but the flippin' issue tracker still won't let me.
Maybe someone else could do?
Thwarptide
Banned
Nothing would please me more this week if Frontier would permanently solve the constant slurry of disconnect errors and their cute lil code names.
4 today alone.
over 10 so fa this week!
Its really starting to chafe my behind!
4 today alone.
over 10 so fa this week!
Its really starting to chafe my behind!
Yes I would love to see this returned. It makes comparing prices very very difficult. I think I reported an issue the other year but like all things on the Bug Tracker, it just expired and fell off their scopes. I think they have larger issues to fix and therefore they possibly don't care about these smaller issues. Most of my reported / voted bugs are still in "confirming" status and they were reported over a year ago.
It is very disappointing. With the avalanche of bugs on the issue tracker, they have more reports than they can process. Ideally they could test their game a bit more and not require the playerbase to do the testing and reporting for them!!
This very issue would be apparent if you tested trading and wanted to find prices in another system, but obviously the test scenario they have for trading didn't include this, else they would have noticed the button was missing...
So so disappointing.
Issues Tracker? What a joke... Only 4 issues have been resolved out of hundreds, hundreds have expired and only the issue that get the most votes are worked on. How does Fdev call that support? How about you fix all the issues with ED so we can actually enjoy what we payed for.
I still have Performance Problems on Planets in Settlements i have an Ryzen 3700x and RTX 3070 getting somethimes 60-70 fps but mostly i have only 42-55 ..and the GPU is only on 54% i thought they wanted Fix the Performance in the End of 2021
Ozric
Volunteer Moderator
I created an issue recently about the effect of the condensation changes made in Update 8 and that being linked to the Blur setting causing lighting issues.
This has been fixed in Update 10.
The issue has not been marked as fixed. https://issues.frontierstore.net/issue-detail/47201
This has been fixed in Update 10.
The issue has not been marked as fixed. https://issues.frontierstore.net/issue-detail/47201
Horizons PC, patch released 25.10.2022
Facilities are not shown when station is selected on a system map. And this is happening since... October and there were two or three patches for Horizons and issue is still affecting the game. I have to use external sites like Inara.cz to see if a station has facilities I'm looking for.
forums.frontier.co.uk
Facilities are not shown when station is selected on a system map. And this is happening since... October and there were two or three patches for Horizons and issue is still affecting the game. I have to use external sites like Inara.cz to see if a station has facilities I'm looking for.
station facilities horizons
on galaxy map selecting system open select station in that system the station show all except facilities I E out fitting mat trader refuel etc its blank anyone else having same problem.seem to happen after update,tested oddy works there but dont want to that at the moment ,although facilities...
This!