While Elite has a pretty steep learning curve, there are plenty of people willing to help others get over the hump so to speak. I personally have offer in game mentorship to those who ask for help.
Heh yeah that could happen, or there's an equal if not greater chance that they will be personally attacked. RNG man, can't get away from it.
That said, these forums are better than many others I've seen in gaming - there is a greater amount of intellectual and reasonable conversation than what you'd find in other games. Still, players can get burnt here.