We need better communication

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Game development is always ongoing, from investigating and fixing issues through to looking into new updates. However whilst development is always ongoing it isn't always in the right state to be shared. Talk about something too early and then you can end up with disappointment and anger if that thing has changed or isn't what some had envisioned. It's like seeing a live action version of your favourite book, it doesn't matter how good the acting is if the portrayal is different to your head-cannon.

Our developers are working really hard on the feedback we've been given, Update 6 is being worked on and we are exploring additional features and improvements to Odyssey which we will be more than happy to share with you once we can be sure what we show you is at least very close to what you will get.

As always we will share any news we can on the forums, social and of course in Supercruise News on Tuesdays.
this is exactly one of the problems, you seem to discard all the good ideas and follow the bad ideas, it seems you don't know the game or the community that plays it, maybe presenting the ideas is better because the decisions frontier is making are bad. many good bad ideas must have appeared along the way and certainly whoever was in charge of the project only made unfortunate decisions. I've waited years for some cool content, odyssey is empty of content, no love, an empty shell, weak stories, simple and shallow mechanics.
 
Just want to ask, now the op literally got a personal reply by fdev, do they still want better communication?
Reply containing no information, can't be considered as " improving communications ".
Still No Information on what is in Update 6 or when is it coming.
3 Weeks delay on a Road Map.
No news on Dev Stream.
No news on new content.
 
Game development is always ongoing, from investigating and fixing issues through to looking into new updates. However whilst development is always ongoing it isn't always in the right state to be shared. Talk about something too early and then you can end up with disappointment and anger if that thing has changed or isn't what some had envisioned. It's like seeing a live action version of your favourite book, it doesn't matter how good the acting is if the portrayal is different to your head-cannon.

Our developers are working really hard on the feedback we've been given, Update 6 is being worked on and we are exploring additional features and improvements to Odyssey which we will be more than happy to share with you once we can be sure what we show you is at least very close to what you will get.

As always we will share any news we can on the forums, social and of course in Supercruise News on Tuesdays.

The solution could be that simple. Do not make such nonsense behind closed doors, but talk to us and listen. Then nobody need be afraid that they will only be criticized.
 
All right, thanks, we can wait, but don't be long, don't be the sleeping hare because the Star Citizen is coming and providing good experiences even with what little it has. :coffee:

Really? I’ve yet to complete a mission in SC because it bugs out all the time. It’s nowhere near release.
 
Nothing will ever be enough. Not even what you suggest.
Durka wants 4 things - all boil down to 'please predict the future', which we know fdev don't like to do as things change. So as you say they will never be happy (and there are ppl on these forums who have been doing the same for the last 8 years and still don't get it).

Gonna be funny when we do eventually get a dev stream as it will probably also not try to predict the future* and drive 'em into even further rage :)

* which is me ironically predicting the future ;)
 
So "no" then.

Nothing will ever be enough. Not even what you suggest.
You seemed to have quite an insight into the minds of everyone.

A recorded phone call informing me that my call is important to X company is a form of communication too. However, it doesn't really reassure me to be honest.

Frontier were keen enough to distribute information before Odyssey was released, but now it seems to be very difficult.

Still, it could be worse, there could be no feedback from customers at all on the forum. Then potential purchasers would only have Steam reviews to look at :)
 
Oh no!
That's exactly the same mistake fdev keeps making.
Talk to us BEFORE doing such things or you will end up again doing things that only few cares and instead you miss more important things that the community is expecting..
I disagree.

My job also puts me in the position of having to keep a group of "customers" happy and informed, and I get the same demands for more communication and explanation of what's going on. We know not to release information before it is ready, because prior experience has told us again and again that it creates more confusion and unhappiness than it solves. Customer expectations become unrealistic, and they make assumptions and plans on this unsafe information no matter how much we tell them that things might change and they should not rely on it.

And when things don't turn out like they hoped, they come back at us with resentment saying "You said you would do X" and will not be satisfied when we explain "We said we were thinking about doing X". Then they also start demanding an in-depth explanation of why we didn't do X to try to prove that we didn't do it just because we were lazy and/or didn't care about them, and these constitute some of the most difficult, hostile, unhappy and frustrating meetings of my entire career.

What Paul Crowther says is absolutely the right thing to do. There's a place for feedback, and FDev are getting a ton of it from these forums already. After that, they need to be very careful about what they tell us, because unhappy players are going to throw anything and everything back in FDev's faces that they think they were "promised" and don't get.
 
The roadmap and the Dev update may not have been exactly how we wanted it to be, but at least you can see some good faith in it. (I still hope that the next ones are more detailed though). Also, the CMs, especially Sally, are doing a great job in talking to us and giving us all the information that they are allowed to share. The forum post of David was also a nice message. To sum it up; it's a lot better than it used to be, but there is still room for improvements.
 
You seemed to have quite an insight into the minds of everyone.
I only use what this thread is asking for (which boils down to "when is update 6 coming?", elaborately posed as an overall complaint that Fdev have failed to match the OP's personal communication expectations) and about 20 years' experience of computer game forums to base my assertion on. By all means, it'll be wrong for some people but not for the majority of those who complain about it ritually.

I do not support the use of Nirvana fallacy, so when someone proposes a small improvement I do not agree that the counter-proposal of "it'll never be perfect, so why bother asking?" is a valid one. But in this case, in terms of desiring "more communication", it's not now "more communication", it's "tell me what I want to hear exactly".

And that, my friend, will change constantly from person to person and from time to time. It's just not possible to fulfill.

What the community asked for was more communication from Fdev, following a relative drought. I think that was a fair request for a small improvement and to argue against that request on the basis that it wouldn't be perfect would have been wrong. But we got that imperfect improvement. And now we just have people wanting their own personal perfect. It's just not going to happen.
 
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From David Braben


Greetings Commanders,

With our first hotfix now released and another one arriving very shortly, I wanted to take a moment to address the wider community feedback and reports regarding performance issues, server outages, and bug reports within Elite Dangerous Odyssey.  

First and foremost, I would like to apologise wholeheartedly to those who have been suffering from these problems. I would like to reassure you that we take these issues very seriously and that they are our top priority and focus.  

Our second hotfix will be released very soon, which we hope will address more of the reported bugs and bring further stability improvements into the game.  We will continue to work on updates which will resolve more bugs and improve stability further.

Some of our players are reporting poor performance on machines where we would expect the performance to be good, and others are saying it is fine. We are trying to get to the bottom of this. I have been playing on my old home machine from 2014, which has an Intel i7 Extreme CPU and a GTX 980 GPU, 16 Gb RAM, playing at 1080p full screen at Ultra. I was doing this so I could have a good feel for how the game was playing on older hardware, and I used this same machine during Alpha. I have also been playing on a high spec 2021 dev machine.

I would like to thank you all for your patience and support. The Elite Dangerous community has always been at the heart of the game. We understand that there are a number of players who have had problems accessing and playing the game and I can assure you that we are focusing fully on improving this for those affected and communicating with you openly and regularly about how these issues are being addressed.  

Thank you all, 
.....................................................................................................................................................................................................................................................................................

Looks like an apology to me........
Sorry it doesnt work in your pc? Great. "See, i played on my old pc and it was fine!"

rubbish. Apologize for the rushed, broken, incomplete dlc.
 
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Sorry it doesnt work in your pc? Great. "See, i played on my old pc and it was fine!"

rubbish. Apologize for the rushed, broken, incomplete dlc.
In your opinion. It works well on my PC and I am happy with Odyssey.

Yes, he apologized for the rushed, broken and incomplete DLC and took responsibility for it.

Be well.
 
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this is exactly one of the problems, you seem to discard all the good ideas and follow the bad ideas, it seems you don't know the game or the community that plays it, maybe presenting the ideas is better because the decisions frontier is making are bad. many good bad ideas must have appeared along the way and certainly whoever was in charge of the project only made unfortunate decisions. I've waited years for some cool content, odyssey is empty of content, no love, an empty shell, weak stories, simple and shallow mechanics.
Really!!

And just who decides which ideas are good & bad....YOU??

Each player has their own ideas on what's good/bad, needed/not wanted, loved/hated.
What YOU deem as good ideas are only your own personal preferences...............& if you like pewpew, then they'll differ tremendously from what I think are good ideas, because I avoid as much pewpew as I can.

Poll 100 different players & you'll get 99 different answers as to what's good in the game now & what's needed in future.

Frontier's game, Frontier's decisions what's included & developed, I don't agree with every single thing Frontier do, they just can't please everyone all the time.
 
Two way street. You can want/demand better communication, but if all you offer is animosity, criticism and desire/expectations in return, you're not going to get anything.

Communication requires two groups, you know, willing to communicate...and, critically, being willing to be patient, listen and compromise.

If you feel like FDev isn't communicating well, is it really them and them alone? Or is it possible, however unlikely, it can be us?
First: we paid for this as a complete product. We are not talking with a friend but a company from we purchase a product.
Second: I don't know you but the issue tracker is filled with bug reports, during the first 2 weeks I spent more time on it than in the game. We are communicating, it's time to FDev to acknowledge what we are saying and respond accordingly, not side steeping the issue like they have been doing so far.
Third: This isn't a one on one communication and this isn't a context of equals (company-costumers), communication dynamics are different, power relationship is different.
 
Maybe OP it's because Frontier are treading carefully over eggshells, still trying to appease & still concerned that quite a fair section of their community fail to properly read or hear the information that is put to them.
I've also posted before about 'Company honesty'. You know what I mean if you've ever sat in higher Management Meetings at your place of work.

There's quite a lot of stuff that still needs fixing in the game, some are easy quick fixes, others aren't. Then there's the fixes that break other stuff too.

Player's expecting a detailed list (roadmap), item by item each with a datestamp....ain't gonna happen!
That'll then just start Forum debates on why is Frontier fixing A when B is worse, or date for fixing C has passed...you LIARS Frontier!!

Best we'll get is "fixing some stuff, next update due soon".
When it's ready for release, we'll be told, simple as that.

It's a game afterall, if you're not enjoying how it's working for you at this moment in time, go & play another game!

If Frontier could fix all this overnight, don't you think they would? But they can't so patience is needed......something lacking in Social Media circles these days!
I work as a project manager in a software development company. A roadmap is possible. You plan with some time extra just in case you can't make it for any reason. You can also explain that you couldn't make it time and why, if that's the case.

Yes they are fixing A and not B but they never say why when asked, so far they have avoided questions about that, even banned some people for asking about it.

By the way, I'm actually enjoying the game so far and I don't expect them to fix it overnight, I expect this to take 6 months to a year. I only ask for more communication because what we have it's not.
 
I work as a project manager in a software development company. A roadmap is possible. You plan with some time extra just in case you can't make it for any reason. You can also explain that you couldn't make it time and why, if that's the case.

Yes they are fixing A and not B but they never say why when asked, so far they have avoided questions about that, even banned some people for asking about it.

By the way, I'm actually enjoying the game so far and I don't expect them to fix it overnight, I expect this to take 6 months to a year. I only ask for more communication because what we have it's not.
Until proven otherwise, and since we're not allowed to discuss it, don't try, I'll assume all bans were for being abusive entitled a-holes and not just asking a question.
 
Game development is always ongoing, from investigating and fixing issues through to looking into new updates. However whilst development is always ongoing it isn't always in the right state to be shared. Talk about something too early and then you can end up with disappointment and anger if that thing has changed or isn't what some had envisioned. It's like seeing a live action version of your favourite book, it doesn't matter how good the acting is if the portrayal is different to your head-cannon.

Our developers are working really hard on the feedback we've been given, Update 6 is being worked on and we are exploring additional features and improvements to Odyssey which we will be more than happy to share with you once we can be sure what we show you is at least very close to what you will get.

As always we will share any news we can on the forums, social and of course in Supercruise News on Tuesdays.
First of all, thanks for replying, I really appreciate it.
But this message is exactly what I said in the post, a "we are working on it".
I have seen other games use very detailed road maps, here we get nothing, for example the first 5 patches had "bug fixes and optimizations" but what were those "bug fixes and optimizations", it's to vague, is as meaningful as FDev saying "we are working", which is meaningless because you are being paid to do that, you are expected to work, is like if every time I'm asked what I'm doing I aswered with "I'm breathing".
 
It's a exactly what I said in my post, a "we are working on it" nothing I didn't knew
I agree and I have gone on to basically say you can't always get what you want with communication from games companies. You can ask for better or more frequent communication (and we got that, arguably) but when you start asking for "I need this specific info" then I think it's unreasonable to be upset if it isn't forthcoming. It's your right to be upset of course (and then do whatever you feel necessary in response). But it's unreasonable to expect another party to say something just because you want them to say it.

The world doesn't work that way. Fdev have just as much right not to say something as you have to ask for it. And being upset at them isn't going to change a thing. I prefer to put my energy into telling them about the stuff that I think they can fix, personally. But it's alright if you don't.
 
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