Wait what? What does it mean "unable to fix"?
I'd kick their heads in.
It's like if I'd have brought my car into the shop with the engine light on and they returned it to me saying "Yeah, sorry, that light is gonna be on, from now on. Nothing we can do"
What kind of repair shops do you have, over there?
Well, Windows Update has stopped working. It seems that neither I nor the repair shop can remedy. I've tried forums and have resorted to writing to magazines for help. It's a perplexing one that, I fear, nothing short of a reinstall will rectify. I'll do this myself if it comes to it as the shoppe wanted 60 quid to do it.
What I've tried:
Running a batch file in DOS to net start wuauserv, bits and dosvc - results in the error "System error 1058 has occurred = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it"
Opening services, finding the Windows Update one, going to it's properties and changing the "startup type" from "disabled" to "manual" (or any other value - resulted in a message saying "Access is denied".
Checked the service dependencies (RPC) - all running
DISM /Online /Cleanup-Image /CheckHealth
sfc /scannow - didn't find any corrupted files
Rolling Windows back to a working restore point - no change
Running the following command to update the registry: reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v AUOptions /t REG_DWORD /d 0 /f - no change
Running a troubleshooter from Microsoft "https://support.microsoft.com/en-ca/help/4027322/windows-update-troubleshooter " - gives a message that it fails to finish due to an "unexpected error"
Using the elevated command prompt to run "sc config wuauserv start= auto" - which gives the error "[SC] ChangeServiceConfig FAILED 5: Access is denied"
Trying all the above with my security off (Kaspersky Total Security; Windows Defender)
Obv, I'm sysadmin on the system.
So, yeah, reinstalling the o/s looks like my final resort. I'm loathe to do it though.