Where is my game ???

KyokoMatane

K
Vetinari said:
The only thing I can offer is that the game is worth all this hassle.


Its why Im a console player. I just couldnt keep up and didnt want to. I want an easy life and a 'make it so' solution :)
Click to expand...

I do have a PS4, but PS4 games are much more expensive than PC ones, and IMO, PC games versions are usually the best ones (except for some games)
 

Ozric

Volunteer Moderator
Ozric
KyokoMatane said:
Thank you, Ozric. If, in my case, this is the key provided by Instant-Gaming, I already found it, but it has got 3 parts of 5 characters, each of the 3 parts is separated by a dash, but on the website of Elite Dangerous, they want 5 parts, not three ... And when I enter my code, it does not work.
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That's not the support website though.

This page should be the one to help you. If it doesn't help at the bottom there is a link for "Submit a request for a Steam/Frontier issue" click on that and it will take you to the support ticket creation page.

customersupport.frontier.co.uk

When I log in I see "Please purchase/redeem Elite Dangerous to continue" or Demo only.

The "Please purchase/redeem Elite Dangerous to continue" message will appear when the launcher does not detect Elite Dangerous game access. If you have purchased Elite Dangerous for S...
customersupport.frontier.co.uk customersupport.frontier.co.uk
 

Ettanin

E
KyokoMatane said:
That's exactly what I found on the web with screencaps sometimes, but that is inaccurate. The screencaps featured old Steam interface and I looked everywhere and it was impossible to find the so called "CD" key on Steam (certainly because I did not buy the game on Steam, but I bought the Steam key on Instant-Gaming) :unsure:
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Please note that FDev no longer sells ED keys.
1. If you haven't done so, create a Frontier account here: https://www.frontierstore.net/customer/account/create/
2. Once you have created your Frontier account, link it with the Steam account that has the license here: https://www.frontierstore.net/frontier_partnerkeys/
3. Wait at least 15 minutes for the Frontier account databases to propagate the linking and licensing.

If the key you have bought from the reseller happens to be older than April 2019, it's not eligibile (Frontier no longer distributes Steam CD Keys for linking, but uses Steam, Oculus and Epic account linking). That means the key was sold illicitly.

The official ways to buy ED for PC are only from:
1. Official Frontier store:

2. Steam: https://store.steampowered.com/app/359320/Elite_Dangerous/ (Odyssey DLC also listed there)

3. Humble Bundle: https://humblebundle.com/store/elite-dangerous (Licensed Steam key seller)

4. Oculus (VR): https://www.oculus.com/experiences/rift/988773191157765/

5. Epic Games Store:
NEVER buy from key resellers. The way they source their keys is in most cases questionable and may hurt developers.
 
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KyokoMatane

K
Ozric said:
That's not the support website though.

This page should be the one to help you. If it doesn't help at the bottom there is a link for "Submit a request for a Steam/Frontier issue" click on that and it will take you to the support ticket creation page.

customersupport.frontier.co.uk

When I log in I see "Please purchase/redeem Elite Dangerous to continue" or Demo only.

The "Please purchase/redeem Elite Dangerous to continue" message will appear when the launcher does not detect Elite Dangerous game access. If you have purchased Elite Dangerous for S...
customersupport.frontier.co.uk customersupport.frontier.co.uk
Click to expand...

I went on the page you linked ... Here is exactly what I did (see screencaps) (in yellow what is what I chose and where is the focus)
 

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KyokoMatane

K
Ettanin said:
Please note that FDev no longer sells ED keys.
1. If you haven't done so, create a Frontier account here: https://www.frontierstore.net/customer/account/create/
2. Once you have created your Frontier account, link it with the Steam account that has the license here: https://www.frontierstore.net/frontier_partnerkeys/
3. Wait at least 15 minutes for the Frontier account databases to propagate the linking and licensing.

If the key you have bought happens to be newer than April 2019, it's not eligibile (Frontier no longer distributes Steam CD Keys for linking, but uses Steam, Oculus and Epic account linking). That means the key was sold illicitly.

The official ways to buy ED are only from:
1. Official Frontier store:

2. Steam: https://store.steampowered.com/app/359320/Elite_Dangerous/ (Odyssey DLC also listed there)

3. Humble Bundle: https://humblebundle.com/store/elite-dangerous

4. Oculus (VR): https://www.oculus.com/experiences/rift/988773191157765/

5. Epic Games Store:
NEVER buy from key resellers. The way they source their keys is in most cases questionable and may hurt developers.
Click to expand...

As I already said in that topic : Ummm ... Sorry but Instant-Gaming is a very serious website. It is a very famous and trustful one ... It is a well known one on the web to buy licence keys perfectly legally. very sure websiste ... I did not buy that key in a website on the dark web :giggle::giggle::giggle::giggle::giggle::giggle: (I buy nothing in the dark web, but that's a way to say, I am not buying stuff unlawfully).

Now, I will try to follow all your advices ... As I already said that is not easy : my birth language is not English.

And as I said earlier :
This is a vicious circle. It's driving me mad.

I am exhausted, I wanted to relax after a hard day, that is why I bought a new video game ... But now that stresses me out. I want to have fun, not getting upset !! :cry:

My ex-girlfriend gave up playing video games saying "Playing a new game featured 89% fixing launching issues + other bugs and 11% to really play the game. No pleasure" ... I start thinking she was right. :cry::cry::cry::cry::cry::cry:

Now, I will try to follow your advice ... But that does not tell me how to contact the Frontier support ... It never should be so hard and so long to send them a message (!!!!) o_Oo_Oo_Oo_Oo_Oo_Oo_Oo_O (whether you think the key has been sold illicitly or not. To start, you should not need to send a key to be allowed to talk with someone !
 

Ettanin

E
KyokoMatane said:
As I already said in that topic : Ummm ... Sorry but Instant-Gaming is a very serious website. It is a very famous and trustful one ... It is a well known one on the web to buy licence keys perfectly legally. very sure websiste ... I did not buy that key in a website on the dark web :giggle::giggle::giggle::giggle::giggle::giggle: (I buy nothing in the dark web, but that's a way to say, I am not buying stuff unlawfully).
Click to expand...
But they are not licensed to sell ED keys.
 

KyokoMatane

K
Ettanin said:
But they are not licensed to sell ED keys.
Click to expand...

Oh, how can you know that ? If they sell it, that supposes they legally can do it, don't they ?

Now as I said earlier (just above) : Now, I will try to follow your advice ... But that does not tell me how to contact the Frontier support ... It never should be so hard and so long to send them a message (!!!!) o_O o_O o_O o_O o_O o_O o_O o_O o_O (whether you think the key has been sold illicitly or not. To start, you should not need to send a key to be allowed to talk with someone !
 

Ettanin

E
KyokoMatane said:
Oh, how can you know that ? If they sell it, that supposes they legally can do it, don't they ?

Now as I said earlier (just above) : Now, I will try to follow your advice ... But that does not tell me how to contact the Frontier support ... It never should be so hard and so long to send them a message (!!!!) o_O o_O o_O o_O o_O o_O o_O o_O o_O (whether you think the key has been sold illicitly or not. To start, you should not need to send a key to be allowed to talk with someone !
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Because they buy steam keys to resell them instead of obtaining them from the developer/publisher.
https://www.reddit.com/r/GameDeals/comments/2yhlw4 Source: https://old.reddit.com/r/GameDeals/comments/2yhlw4/key_resellers_and_what_they_mean_for_you/
 

Ozric

Volunteer Moderator
Ozric
KyokoMatane said:
I went on the page you linked ... Here is exactly what I did (see screencaps) (in yellow what is what I chose and where is the focus)
Click to expand...
The page before you're redirected to elitedangerous.com says "if you brought the game before April 2019", which you haven't. Unless as Ettain says the key you brought was a very old one, in which case there's a far bigger problem.

Click on the link I provided https://customersupport.frontier.co...eem-Elite-Dangerous-to-continue-or-Demo-only- and look at that page, if the bit at the start doesn't help then create a ticket.

KyokoMatane said:
Oh, how can you know that ? If they sell it, that supposes they legally can do it, don't they ?

Now as I said earlier (just above) : Now, I will try to follow your advice ... But that does not tell me how to contact the Frontier support ... It never should be so hard and so long to send them a message (!!!!)
Click to expand...
Legally selling keys is a grey area, but they are not licensed sellers. I also told you how to contact support in my last post. In the screenshot you posted there's a button that takes you to submitting a request. All companies want to reduce how easy it is to create a ticket as most issues can be resolved without one, but it is certainly not hidden.
1615130777391.png
 

KyokoMatane

K
Ozric said:
The page before you're redirected to elitedangerous.com says "if you brought the game before April 2019", which you haven't. Unless as Ettain says the key you brought was a very old one, in which case there's a far bigger problem.

Click on the link I provided https://customersupport.frontier.co...eem-Elite-Dangerous-to-continue-or-Demo-only- and look at that page, if the bit at the start doesn't help then create a ticket.


Legally selling keys is a grey area, but they are not licensed sellers. I also told you how to contact support in my last post. In the screenshot you posted there's a button that takes you to submitting a request. All companies want to reduce how easy it is to create a ticket as most issues can be resolved without one, but it is certainly not hidden.
View attachment 211651
Click to expand...
Okay, thank you, Ozric ;) (y)
 

KyokoMatane

K
Ettanin said:
Your only way is through the support website. Frontier support seldom replies here, unless it is an issue affecting a large group of players.
Click to expand...

And once more, Ettanim ... It is useless to send me a long screencap in English as English is not my birth language ... So, sorry, I cannot read all of that. Thank you for your understanding.
 

KyokoMatane

K
Ozric said:
The page before you're redirected to elitedangerous.com says "if you brought the game before April 2019", which you haven't. Unless as Ettain says the key you brought was a very old one, in which case there's a far bigger problem.

Click on the link I provided https://customersupport.frontier.co...eem-Elite-Dangerous-to-continue-or-Demo-only- and look at that page, if the bit at the start doesn't help then create a ticket.


Legally selling keys is a grey area, but they are not licensed sellers. I also told you how to contact support in my last post. In the screenshot you posted there's a button that takes you to submitting a request. All companies want to reduce how easy it is to create a ticket as most issues can be resolved without one, but it is certainly not hidden.
View attachment 211651
Click to expand...
So ... Here are the news :ROFLMAO: :LOL: :ROFLMAO: :LOL: :ROFLMAO: :LOL:

After clicking on the button "Submit a request" I reached a page where there are empty fields (some are optional and some are not). I wrote a long message, and ... when I sent it, it couldn't be sent because I missed a field requiring "Connection Error Code" ... But I never got any Error Code. So, my message couldn't have been sent.

A beautiful story, isn't it ? It confirms what I say again and again about the fact it is very hard to join anybody in technical supports to get some help.

Isn't there anywhere a smiley with a psychiatric camisole here to express how I feel ?
 

STRONTIUM DOG

STRONTIUM DOG
strange you seem to understand us here ok
the support site where it asks for input to lead you to the right place does not seem to be much of a challenge if you understand this post ok?
sorry I am just a tad confused its probably jus me barking up the wrong tree as usual
ask what may seem like a silly irrelivent question but what colour is your game launcher?
 
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KyokoMatane

K
STRONTIUM DOG said:
strange you seem to understand us here ok
the support site where it asks for input to lead you to the right place does not seem to be much of a challenge if you understand this post ok?
sorry I am just a tad confused its probably jus me barking up the wrong tree as usual
Click to expand...

Not strange. I don't know if you see any difference between a long screenbcap, and posts on a discussion board ... And to tell you, even here, reading you and answer to you is not so easy to me.

What ? You doubt my difficulties in English ? Maybe you doubt that is not my birth language, do you ? Do you want me to join a picture of my ID card for you to be sure that I am not an English speaking person ? ;) Sorry, but I won't.

It takes me long to write my posts, if you want to know.
 

KyokoMatane

K
STRONTIUM DOG said:
strange you seem to understand us here ok
the support site where it asks for input to lead you to the right place does not seem to be much of a challenge if you understand this post ok?
sorry I am just a tad confused its probably jus me barking up the wrong tree as usual
Click to expand...

BUT, I have a solution ... J'écris en français et vous faites la traduction vous-même sur les traducteurs automatiques. Qu'en pensez-vous ? Comme ça, je ne m'emmêlerais pas les pincdeaux, je ne ferais pas d'erreur de syntaxe, ce sera plus sûr, plus rapide, et vous pourrez savoir ce que j'essaie de dire exactement ... Je trouve l'idée pas mal, et vous ? ;)
 
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