I thought Brett's handling of the forum upgrade was excellent, Paul Crowther did a great job with fielding questions about the Issue Tracker too.
Why are Fdev so bad at community management?
- Thread starter Lordxenu
- Start date
I thought Brett's handling of the forum upgrade was excellent, Paul Crowther did a great job with fielding questions about the Issue Tracker too.
I don't know what to think anymore... I just saw Nutter's post in the other thread:
And wanted to reply:
Yes, it wouldn't harm if someone from the community team would step in and confirm that news are still planned for April. But then I saw your replies over here:
And I realised it would harm because LeoBartlet would complain that he didn't say anything at all. I guess everyone is right...
And wanted to reply:
Yes, it wouldn't harm if someone from the community team would step in and confirm that news are still planned for April. But then I saw your replies over here:
And I realised it would harm because LeoBartlet would complain that he didn't say anything at all. I guess everyone is right...
Both Brett and Paul worked very had during the forum changeover, I was blamed at least 53145974154399 times by Brett during the 3 days down time. Paul just threatened to release Cthulhu on me occasionally.
So did Black Panther won Oscar lol!
I don't think blame transference is a good thing in either direction TJ, I understand that it is an attempt to diffuse tension but it also deflects from the main issue (whatever the issue at hand is).
That something is not the fault of the spokesperson does not make the problem go away, whose fault something is is not important. What's important is that the issue is acknowledged and addressed.
Last edited:
I don't think everyone's right or it's impossible there's such an absence of engagement that a token "we're on it" doesn't help.
If there was a constant back and forth with devs then it might do but in this abyss of communication people want more it's a viscous cycle talk less then you have to do bigger announcements talk more and you have to be more present even if you have less to say.
Ultimately we're not CM's so don't understand the role but I'm also not a mechanic but I know the difference between driving a 1litre car and a 3litre car and at the moment the community engagement from Fdev is more like being powered by a pedal boat.
10% of the population will always love you, 10% of the population will always hate and 80% of the population will judge you on your behaviours (Prof Steve Peters).
My point being, there will always be salt so don't punish the 90% because of the 10%. Engage, and talk to the community.
So what would be the right approach in my example?
I've "only" clocked up a year on the game and fora, but even in that short space of time my ability to ignore the constant "excitement" has dwindled considerably
I was able to ignore it for a good long time, but regrettably the repetition of even minor announcements as being "exciting" or "awesome" just increases the irk factor now. I wish it didn't, and I could exhibit your much more useful detachment Unfortunate really, because the game itself hasn't ceased to genuinely excite me in the past 12 months (even if I've been less than enthused about a couple of things that got changed, but thats not relevant to this thread
) and I don't see that changing any time "soon".
I really do understand, however the decision on announcments is made higher up the corporate ladder within Frontier so the CM team will to a certain degree have to stick to the schedule of when announcments are to be released to the General Public so they are in all liklehood unable to say anything until they get clearance from higher up.
Last edited:
As I said I'm not a CM so it's very easy for me to "fix" it with no experience of doing so but I would look to DE and think "hmmm they engage all the time and the community loves them even when they mess up".... "maybe we should talk to the community all the time"
And just start engaging frequently talk to the forums on interesting topics multiple times a day do livestreams answering questions from the community every week instead of lets plays tell us what their plan for the game is just talk to us frequently!!
Dale was the best CM that Elite Dev has had because he did exactly that. Unfortunately he left very shortly after starting and that's when it started drying up.
That wouldn't solve the specific issue though
Yeah totally forgot about Dale he was good at that I remember Michael Brookes dropping hints in the Cannonn thread
That wouldn't solve the specific issue though
For me this isn't about solving the current comms strike from Fdev I think the "important announcements" were they're attempts to do that this is about solving the wider issue and the reason this topic comes up every few months.
Sure they can easily solve the current issues by saying in 2020 we release x but in 6 months this thread will be back with all it's clones as we hear nothing new.
Paige confirmed that news would be coming in April on the stream yesterday (just been listening to it). A quick post on the forum would be good to.
Especially as some of us do not have time to watch the streams.
What are we expecting them to say though? They have said what needed to be said, that the next significant update will come in 2020. Everything in between will be some QOL and new player experience which most of us probably wont care all that much about.
Now call me old school, but I don't expect people to say anything if there is nothing to talk about. In fact I'm grateful when the signal-to-noise ratio stays low, and I don't feel a game company needs to stay in touch with me until they have something to sell me.
Now call me old school, but I don't expect people to say anything if there is nothing to talk about. In fact I'm grateful when the signal-to-noise ratio stays low, and I don't feel a game company needs to stay in touch with me until they have something to sell me.
Last edited: