This game has a long way to go, but that's to be expected. FE2 took 5½ years to write, with far less asset complexity and without any of the development headaches that all that multiplayer stuff and the background simulation must add. This game may have been in the planning stages for a long time, but I don't think they actually started real work until just before the KS campaign, so that means we've had 2.5 years of work done thus far. Given that fact, the pace of development is impressive.
It seems to me that since FDEV couldn't run on fumes until the product matured, they marketed the concept to those who would give them a bit more trust and patience than the average gamer. That worked out pretty well. The issue is that since the game was launched, and especially since it became available on Steam, it has caught the attention of the aforementioned average gamer, who possesses neither trust nor patience, and judges the game on what is currently in it.
Also, the fact that paying for the game is a one-time deal, no subscription fees or obvious free to play/pay to win shenanigans as with a lot of other online games, probably makes some buyers judge it on the same criteria as a boxed game that is complete on day one (barring DLC or bug fixes). Those other online games get a bit more leeway and people expect them to be basic on day one, only evolve and grow over time. The fact the this game isn't looking to drain our pockets on a regular basis might work against it in that sense.
I think the problem with ED is its aimed directly at those average* gamers
* by average I mean 7 year olds who'll throw there dummy out the pram if they take a loss.
Gamer "Boo Hoo I drove my space ship into a planet"
ED "There there don't worry we'll stop your spaceship for you before you hurt yourself"
Gamer "Boo Hoo I just got blowed up , not fair I was better"
ED "There there don't worry we'll kiss it better with a 95% refund"
Gamer "Boo Hoo bad man in space ship flips over and starts shooting back at me"
ED "There there don't worry, we'll make em fly in circle like your used to"
Gamer "I took this mission, its not difficult is it ? sob"
ED "Not to worry bubkins, just go to the system and we'll drop the mission directly in your flight path no matter which way you go"
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