What you all guys are saying makes alot sense. Apparently sports people and im guessing celebrities don't read their social media comments partly because of anti social behavior.. they would have paid individuals to do it for them.
It's not just their social media that needs to be watched though is it.
You remember the two week delay NMS had before launch. One particular nutter didn't just lose it about the dev's but sent death threats to the family of a journalist who happened to report that the launch was delayed. Seems like something of an overreaction to me.
Which also makes me disagree with the assertion that community managers shouldn't have thick skin. There are people at frontier who are making their living, doing a job like everyone else, to go through the social media for elite. Because of the upfront payment and the disassociation of it not being their personal accounts, its for Frontier Developments the company, you'd think they would be prepared to read it all, the good and the bad.. with PRE WARNING that there will be a certain percentage of it that comes from the worst people out there.. but handling it knowingly.. and professionally.
The community managers exist to filter out the rubbish for the devs specifically because a lot of it isn't worth reading at all.
Take the focussed feedback threads as an example, they are the most heavily moderated threads on the forum because nobody cares about all the people losing it about nothing. They are a way of sorting the wheat from the chaff and not wasting time.
Frontier are paying people to have thick skin. The developers would do it out of pleasure themselves if they were the grandchildren of everyone on the internet. But it doesn't work that way. Asking the collective internet who wont do it to bubblewrap people who are getting paid to wade though it all seems really apologetic. For a person, its whether you get banned or known as a psychopath if that is your thing. Be honest otherwise. They're getting paid...
They pay the cops to have a thick skin and sort out the worst examples for them via corporation tax.
Again with the NMS delay there was a online threat to go to the office with a rifle. That guy is obviously into space games, he's probably already been banned here, on reddit, on facebook and twitter. Probably keeps on with the alts though.
If you show up in person at a business and talk in that way you'd be lucky to get away with just being physically ejected from the building. Internet anonymity makes some people bypass their ability to communicate in a reasonable way and that's becoming more common, which just makes people less likely to listen.