And my response is they are doing their jobs, but they are not posting copy/paste responses in every thread, because they have the same opinion i do that it would be a waste of time that would instead simply generate just a different form of negative feedback.
I used to be like you, i used to think that the CMs should be active in the way you are describing. When i was a moderator here i sometimes said to Brett that the CMs should be out there actively posting all the time (not just times of crisis) showing people they are there listening.
But over the years, i've seen how the community in general will twist things the way they want to twist them (good or bad) anyway, so even if they post those who are already negative will simply say "that's not telling us anything", so in effect, a waste of the CMs time, because they won't reach the people who are being vocally negative anyway.
I've said my piece about how i view Odyssey, i think it was badly handled. I don't need the CMs to keep posting they know and they are working on it. I know they know, i know the devs are trying make things better.