Console Copy Portal : 'Database Error' [RESOLVED]

sallymorganmoore

Senior Community Manager : Elite Dangerous
Popping this latest thread on the current queues here and issues that you may be facing, regarding login, if you’re copy process is currently in progress o7

Console Copy Portal: Queue Times

Greetings Commanders, Due to the overwhelming number of Commanders accessing the Console Copy Portal and the scale of data being transferred, wait times can be up to 5hrs for the copy process to complete. Please bear in mind that you will not be able to play Elite Dangerous whilst the copy...
forums.frontier.co.uk forums.frontier.co.uk
 

Merlin StWahgwaan

Merlin StWahgwaan
S
sallymorganmoore said:
Just wanting to check - your copy process complete yet?
If it’s mid process then you won’t be able to login to the store I’m afraid. I posted latest comms on that one but can link the thread in here too to help.
Click to expand...
So... I got into the que 🥳
But... I'm confused...
When I go to the user portal, I cannot log into my xbox account, as expected, BUT, I can still login to my Frontier account that i should be copying too, and see my FID... is that normal?
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
Merlin StWahgwaan said:
S

So... I got into the que 🥳
But... I'm confused...
When I go to the user portal, I cannot log into my xbox account, as expected, BUT, I can still login to my Frontier account that i should be copying too, and see my FID... is that normal?
Click to expand...
At the moment I’d say don’t touch too much and let it do it’s thing o7 (Sorry I really shouldn’t be here but I’m being a right…clingy thing).
There are some, as I mention, things you can’t log into but sit tight and let’s see how you go. Here to help tomorrow if anything is awry o7
 

Merlin StWahgwaan

Merlin StWahgwaan
sallymorganmoore said:
At the moment I’d say don’t touch too much and let it do it’s thing o7 (Sorry I really shouldn’t be here but I’m being a right…clingy thing).
There are some, as I mention, things you can’t log into but sit tight and let’s see how you go. Here to help tomorrow if anything is awry o7
Click to expand...
Absolutely!
And THANK YOU SALLY!!!!
We all owe you!!!
You need to get PAID for this $$$ lol

I'm assuming it's going to work tho, because it let me use my old PC name, so 🤷‍♂️

Thank you!!!

If there was a Praise Sally meme, I'd post it!!
 

sallymorganmoore

Senior Community Manager : Elite Dangerous
Merlin StWahgwaan said:
Absolutely!
And THANK YOU SALLY!!!!
We all owe you!!!
You need to get PAID for this $$$ lol

I'm assuming it's going to work tho, because it let me use my old PC name, so 🤷‍♂️

Thank you!!!

If there was a Praise Sally meme, I'd post it!!
Click to expand...
Absolute PLEASURE. Got to bring you all through this and it’s in no way a hardship.
All in it together! Let’s get you in the Galaxy o7
 

aymerix

aymerix
sallymorganmoore said:
Just wanting to check - your copy process complete yet?
If it’s mid process then you won’t be able to login to the store I’m afraid. I posted latest comms on that one but can link the thread in here too to help.
Click to expand...
I have the same problem:
Copy is complete but the launcher tells me I have to buy the game. I tried everything, nothing to do.
For information, my PS4 email is different from the destination email (which has received the process messages).

I opened a ticket #169019
 

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Lazy Murph

Lazy Murph
I keep getting constant 'A database error has occurred when starting the copy process.' Can't see anything on screen about my desired username being taken/not available etc. (just says 'NEW' in green). Tried clearing cache, multiple different browsers and still getting the same. :unsure: I'm in the UK if that has anything to do with anything...

Guess I'll try again in the morning.
 

Merlin StWahgwaan

Merlin StWahgwaan
Lazy Murph said:
I keep getting constant 'A database error has occurred when starting the copy process.' Can't see anything on screen about my desired username being taken/not available etc. (just says 'NEW' in green). Tried clearing cache, multiple different browsers and still getting the same. :unsure: I'm in the UK if that has anything to do with anything...

Guess I'll try again in the morning.
Click to expand...
Interesting... yea I would try again in a few hours...
I was getting name in use and database errors, until about an hour ago. (Eastern Coast of Canada here)

Finally they both cleared when I tried Firefox from my phone, Firefox being a browser I absolutely don't save any passwords ect, so I launched it, cleared all cache, history ect in app, then cleared the app cache and data of the app itself on my android (making it like new install), relaunched Firefox, and tried, it worked immediately.

If you've done similar already, then I'd leave it for a few hours and try again.

Chrome, absolutely would not work, on my phone or pc, probably too many cookies ect that weren't cleared because Google likes to try to keep things for ease of use... but yea, I tried PC, then android chrome, both failed, immediately did Firefox, and it worked...
So yea, try that, or wait, or go thru support, but they won't respond until tomorrow I'm guessing
 
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