Doh. If OPs story is true it's really bad form. If someone jumps anyplace and has no fuel or hyperspace injections or whatever mojo to get back again... well ... that player is doomed to die a lonely death in space - by his own fault. Come on if I run out of fuel I can call the fuel rats but I can't hope the devs will magically transfer fuel to me by whining on the helpdesk.
This is crazy. I despise those who did try to get out of theire misery by complaining at help desk as well as those at help desk who agreed to that.
The technical support sure is there to help players who got into trouble becouse of technical probelms or any ongoings they are not responsible for themslefes. But those explorers got into the remotest regions of space with theire last jumponium depots and well .. they had to know what they are doing.
I would fully respect theire adventourous bravery and achievement. They have screenshots and vids they can make about it. But if they can not return to the bubble by ingame means the tags are CHEATED or even worse Frontier does handle special playergroups priviledged what is far worse then cheating in my eyes.
CONCLUSIO: If technical support helped one player to get back from remote region they have to help everyone. So now helpdesks job also is to play deepspace rescue for everyone. Call the support if you need rescue! Thats some news.
However I don't know if all this is not just some rumor and if it really has happened that Frontier did move players in game. This is only speculative still for me. But if it is true...