This is very good to hear - the tracker workflow isn't easy for people to understand, especially the Confirmation/Confirmed distinctions.Heya!
Gosh Alec, this is a huuuuuge topic for the past...omgosh - ages throughout the Forum , so I'm happy to say it's not just me considering improvements based on feedback - we're still absolutely taking these kinds of thoughts onboard to hopefully update on progress soon. Thanks for sharing more on it!
Obviously there's a lot been said on longer-term improvements - better feedback as Alec mentions, reductions in confirmation requirements, etc. - but at the moment there seems to be a fairly urgent issue with reports getting to Confirmed but not being Acknowledged (from which, among other things, much of the content of this thread). At the moment there's 20 of these reports - mostly fairly recent, but some which have been hanging around for months without Acknowledgment - would you be able to ask if that could be looked at, please?