Yes, unfounded statements surely are shameful to any reasonable individual. Feels like cheating. Almost disrespectful imo.
Patch Notes Update Elite: Dangerous Update 1.05 Change Log
- Thread starter Michael Brookes
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Yes, unfounded statements surely are shameful to any reasonable individual. Feels like cheating. Almost disrespectful imo.
If a game system cheats you out of credits what would you call it. Then when you are informed that there are no plans to refund those credits, to me that is a clear comment that the person concerned is showing disrespect to players when other bugs that have caused loss have been refunded.
That's no bug you're just to close to a another ship just get some distance between them and your FSD should charge up quicker.
Actually the ship discount thing is a little confusing...
https://forums.frontier.co.uk/showthread.php?t=99302&p=1541451&viewfull=1#post1541451
I would like to know, if players who bought a Ship there recently and made a Ticket afterwards because they dont got the discount, can now expect a refund for the missing credits. It would be really nice if Frontier would do that
Having raised a ticket on this after buying my Lakon Type-7 and since, buying a Python there, I would like to know this too!
You had the option to sell it back and buy a cheaper ship when you realised that it was costing more than you thought. Consider it a run-in with an unscrupulous used spaceship salesman - the universe doesn't have to be fair.
You asked a question, were given an answer, Pete doesn't want you to find the post for him, it's you that wants the information so use the search.
It's industry standard practice as defined by ITIL.
When you have multiple incidents (individual fault tickets) all dealing with the same issue a problem record is opened and the information from each ticket is added to it.
Sometimes the originating tickets will be left open until the problem is resolved but when you have a large number of tickets related to the problem then they will often be closed.
The information typed in by the person who logged it won't be lost, it'll have been recorded with all the other reports.
When you have a small organisation with a new product that is generating thousands of tickets it's the only way to keep track of things properly. How many tickets do you think have been raised for the landing bay bug for example? Probably hundreds. They can't sift through each and every ticket in search of information. It has to be in one place so it can be searched effectively.
I don't know how large the support team is at Frontier. I know they are recruiting for more but with the best will in the world there are only so many competent support professionals available in any area at any given time so the recruiting process can take a while.
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6. We are aware of the landing pad issue and are working on it but the fix isn't ready yet.
7. We are aware of the landing pad issue but it's actually really tricky to fix that without potentially breaking a load of other things, so we'll leave that until we have the hood up for another reason.
Well, wouldn't you know - I had already repented, and went looking before you even posted that...
https://forums.frontier.co.uk/showthread.php?t=93710&p=1457109&viewfull=1#post1457109
Not sure what else there is, I've got better things to do than other people's research, and besides, that fact remains that the price paid was as intended before, and as you paid what FD intended for you to pay then there's no reason to refund it.
Originally Posted by kfriman
Michael, are you SURE the ship price discount is working properly, I have been charged twice "the normal", not the displayed amount when bying ship, Type-7 and Asp more specific and not so many days ago.
I believe the discount was supposed to be just for the outfitting. The benefit for the ships was that there is a good selection.
Michael
-- Pete.
So M.B. Says that he believes, not that it is supposed to be that way. Now the latest patch shows that belief was misplaced. That is not a statement from M.B. just an opinion of a fact he wasn't sure of.
I think had he been sure he would have had the ships withdrawn until so called bug was settled.
I hope so. Because when I buy a Ship which is listed in the founders world at 51 Millions including the discount for example but got the "real" 57 Millions withdrawn from my balance (because of the bug) without that this "real" value got correctly stored (because maybe it stores the displayed value) then, when I sell that ship again, I would only get 45 millions for it, because the system thinks I had payed 51 Millions for it in the first place (which is wrong in that case).
So I would have made a 12 Million loss (57-45 ) instead of 6 millions (57-51 or 51-45) as any other player would have payed, who bought outside of the founder system or inside after the bug got fixed. The numbers are only examples but I think they show the problem. And the more expensive the ships get, the larger the unjustified loss would be.
Sure it will only affect a small number of players but because of that it should also be no problem to refund them. Why make them unhappy ? They have done nothing wrong.
But I will accept the decision Frontier will make in that case, even if I may not like it. But I think a refund would a the better solution.
For what exactly? There's nothing in this that would make anyone excited. Just some bug fixes.
No. It really isn't.
If you must reduce a complicated development problem to simplistic analogies it's more like buying a car and having a fault fixed under warranty. The dealer will do his best to fix the problem as quickly as possible but unless they know exactly what is causing the problem it will inevitably take some time to fix.
Seriously who in their right mind ever uses steam chat? Teamspeak.
So if I sold back the ship I would have lost 10% on the trade in value of the discounted price. I know that because I put the ship in to the PX box for a cobra to see how much I would lose. So having lost over 5 mill credits on the deal buying the Python through the as you put it , shady price description, I would have lost another 5 million on its trade in value too making around 10 million. Seems kind of lopsided to me.
By the way until you pay for the ship you think you are getting the discounted price it isn't until the buy button is actually pressed that the true amount is taken from you, so you are unaware this is about to happen.
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Are you sure you read the right dictionary when you were young?
cheat
verb \ˈchēt\
: to break a rule or law usually to gain an advantage at something
: to take something from (someone) by lying or breaking a rule
: to prevent (someone) from having something that he or she deserves or was expecting to get
To me, all of these have an element of willfulness from the side of the cheater - Do you believe that Frontier was out to steal virtual credits from you. have they lied to you, what have they actively prevented?
Edit: I would like to add that I have spend more than 1 billion on outfitting in this game and were we to get a refund for this I would gain at least 20 million . But I do take issue with self-entitled, overly aggressive posts as yours. At best they help you to vent and, well, that's the "at best" scenario...
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There's no "five free ships", seems you've been misinformed or misunderstood.
I sure believe it feels like silence, but in all honesty, have you seen how many answers Michael Brookes gives out every day? Sometimes there is just a minute between two posts...
People need to calm down a little. Even if the devs don't explain every little part of what they are working on right now in detail, they still give more feedback than the average forum user might be aware of.
Just look at Michaels profile and click at "recent posts". It looks like he is trying to answer as many questions as he can (even though - sadly - mine are not among those that get considered for a response
Of course there is silence and silence. The one I'm referring to is the silence regarding the bug reports and tickets. The fact they are making a lot of posts in reply to people's comments is a good thing, but that doesn't take away the need for feedback on bugs. A public place where bugs are cataloged (e.g. Mantis Bug Tracker) so we can see FD is aware of the issue is all I'm asking for. I'm sure it would take away the feeling of being ignored away from a lot of us. I'm not asking for timelines and such (although that would be great), just an easy accessible place where we can see we've been heard and what work is being done at the moment. If one dev can share what she is doing, so can the others right? I agree the community manager could play a role in this, so devs won't lose too much time posting here.
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