Support still has not responded or gotten back to me regarding my ticket. It's been almost 48 hours and no response. I'll give them another 24 hours (72 hours) to respond before I open another ticket. I don't even want to play until they do since I'm still a bit bitter about losing my ship, bounties, exploration data and crew due to a stupid bug that I could not avoid at all. I heard stories of other people whose tickets were responded within a few hours and everything restored. Maybe they are swamped with post 2.3.11 tickets?
My Journal log shows the following:
{ "timestamp":"2017-07-12T03:18:30Z", "event":"SupercruiseExit", "StarSystem":"Coeus", "Body":"Foster Terminal", "BodyType":"Station" }
{ "timestamp":"2017-07-12T03:18:33Z", "event":"Died" }
First I'm happily in supercruise approaching a station in an asteroid belt/ring that I've done a half dozen times previously. I exit supercruise normally and drop into normal space and immediately explode (died). The two lines above show it. No attacks, no warnings, no slow loss of shields, etc. Just exit to supercruise and then boom.