Submitted a ticket again and got a response. I am hopeful that they will get this sorted out soon yet I am just impatient. For now I can deal with muddy textures just not FPS drops so no SS for me (R9 390x). Below is a snip from the response. Have faith and fly dangerously CMDRs
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Hi CMDR,
Thanks for getting in touch. I completely empathize with you and I hope I can provide an answer that will allay some of your concerns.
I've just run a search through our internal investigation database and I can tell you that in October alone, we have opened around 30 investigations that involve the Vive in some capacity. Not all will require fixes or improvements, but each and every one will be studied and tested until we reach a conclusion of some kind. And that's just in October.
Suffice to say, we are 100% working on improvements. These things can take time - sometimes, a very long time - and there's not always updates to be made. Sometimes saying "we're still working on it" every week for months on end can look worse than saying nothing at all.
I personally believe that VR is highly subjective experience. I took part in some internal tests here at Frontier, comparing performance of Elite Dangerous on the Rift against the Vive. I found the Rift to be excellent, immersive and clear. I found the Vive to be muddy, blurry and headache inducing. Others in the test swear up and down they experienced the opposite - the Rift was a nauseating, motion-trail filed mess and the Vive was absolutely perfect.
In addition to these subjective experiences, everyone's hardware is different. Even before we strap VR hardware onto a machine, we see all kinds of oddities on a daily basis. Players with underspec machines able to play Horizons on their Intel HD chipset. Top of the line machines with graphical glitches that can't be explained. When we add hardware with complex setup and customisation like hardware, the scope for problems is that much larger. Many of the problems reported that can be handily put in the category of "Vive graphical issue" will have nothing to do others; some will be fixable, some will not. Some will be the fault of the Vive, some of Elite Dangerous, and some of the player's hardware and network connection.
One interesting thing to note is that while I'm currently reading through all our open internal investigations in Vive issues, many players simply have underspec hardware. Far more than we typically see for other issues. I'm sure that accounts for a portion of those affected by Vive issues.
TL;DR: Yes, we're working on improving performance in the Vive. However don't fall into the trap of believing that all of the issues fall under the same umbrella. Those specifically that you mention - muddy textures, FPS drops and stuttering - will all have different causes and different solutions.
Please let me know if you have any further questions. I really hope you and other Vive users don't feel as though you're being left behind or ignored. We're so incredibly proud of our achievements in VR with Elite Dangerous and we want to stay at the forefront. We fully recognise that the only way that's possible is with players like yourself who have invested the time, money and effort into exploring what is essentially a new market.