If you are thinking about getting an EDTracker

Blairvoyach

Blairvoyach
Rikk said:
Just a thought, did yours have a loop in it like that as well?

Thinking out loud more than anything, and wondering if a loop like that could actually place the port under a bit of constant pressure which eventually leads to failure.
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Thinking the same thing myself. I have mine zip-tied straight down the side of the headphione frame. First thing I did with my 9150 version was to reinforce the USB connection with a dab of solder but you do have tobe careful, suppose hot melt glue would do as well.

Edit: a super flexible USB cable helps too, mine is only 4mm in diameter, no idea where I got it unfortunately but it is extermely flexible.
 
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TheMarshall

T
gunuk said:
Nice, mine also looked like that, but I had tape where you have the white clip, mine also had enough slack so the connected USB male to female didn't pull.
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Well despite my best efforts I still broke mine. Like you I had a usb extension in use, it got caught under the wheels of my chair and ripped the EDT clean off my head. I was going to contact the EDT team to see if they offered a paid repair service but in the end I gave it a bash myself and fixed it. I was aware of the weak point but still broke it lol. At the end of the day I was fully aware it was not consumer grade and came without warranty, if I hadn't fixed it I would have bought another. I can understand from your point of view though your upset isnt really to do with the product, more the response you received.

I wouldn't like to have been spoken to like that either. Hope you are able to resolve the issue with them.
 

Scutter

S
Amos said:
like they said, its not their fault the usb plug is weak its a design fault from the people who made the pro micro
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This is no excuse. The OP purchased the EDTracker as a finished product therefore his contract of sale is with the guys selling EDTracker, not with the manufacturers of the individual parts.
 

gunuk

G
Rikk said:
Just a thought, did yours have a loop in it like that as well?

Thinking out loud more than anything, and wondering if a loop like that could actually place the port under a bit of constant pressure which eventually leads to failure.
Click to expand...

I think it has a lot to do with the heat inside the little box as much as it has to do with the PCB itself..3rd generation consoles had the same issue, the heat would warm the solder and make it brittle over time then break.

The only way to prevent it longer term would be to glue it all in place inside maybe.

But this isn't about the actual issue of it breaking it's about the type if people EDTracker are and if you want to take a chance dealing with them. Many people have had a good experience, I for one haven't and maybe the next person too that has a problem. A simply apology would never go astray!
 
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Rikk

R
Scutter said:
This is no excuse. The OP purchased the EDTracker as a finished product therefore his contract of sale is with the guys selling EDTracker, not with the manufacturers of the individual parts.
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When he bought it he was buying from an private individual, not a company. Sale of goods act doesn't apply.

It probably would now, assuming that the EDTracker company is indeed being used to sell the products.
 

gunuk

G
TheMarshall said:
Well despite my best efforts I still broke mine. Like you I had a usb extension in use, it got caught under the wheels of my chair and ripped the EDT clean off my head. I was going to contact the EDT team to see if they offered a paid repair service but in the end I gave it a bash myself and fixed it. I was aware of the weak point but still broke it lol. At the end of the day I was fully aware it was not consumer grade and came without warranty, if I hadn't fixed it I would have bought another. I can understand from your point of view though your upset isnt really to do with the product, more the response you received.

I wouldn't like to have been spoken to like that either. Hope you are able to resolve the issue with them.
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Glad to hear you fixed yours, did you solder it back or glue it into position. I think I'll try and have a stab and fixing mine too. If there was a simple solution I would have been happy if deadfred at EDTracker would have simply of said "you can try and glue it back in place if not there is nothing we can do!"

I don't really want to deal with the EDTracker guys anymore after their abusive email.
 

Gilmour

Banned
Gilmour
What company makes this product?> Logitech? Sony? Samsung? Always buy from a reputable company not some fly by night startup.
 

Rikk

R
gunuk said:
I think it has a lot to do with the heat inside the little box as much as it has to do with the PCB itself..3rd generation consoles had the same issue, the heat would warm the solder and make it brittle over time then break.

The only way to prevent it longer term would be to glue it all in place inside maybe.
Click to expand...

Not a bad plan actually, while it makes me cry a little inside when I see it, a dab of hot glue on a weak spot can work wonders.

But this isn't about the actual issue of it breaking it's about the type if people EDTracker are and if you want to take a chance dealing with them. Many people have had a good experience, I for one haven't and maybe the next person too that has a problem. A simply apology would never go astray!
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I agree there.

Now they do appear to be running as a company then I would expect a more professional response, considering your question. Maybe before coming to the forums it would have been worth giving them an opportunity to backtrack and apologise for being somewhat more curt that your email deserved. I know when I get something back from a company that is completely unsatisfactory I tend to sanity check them but that's me.

But yes, the response was over the top.
 

TheMarshall

T
gunuk said:
Glad to hear you fixed yours, did you solder it back or glue it into position. I think I'll try and have a stab and fixing mine too. If there was a simple solution I would have been happy if deadfred at EDTracker would have simply of said "you can try and glue it back in place if not there is nothing we can do!"

I don't really want to deal with the EDTracker guys anymore after their abusive email.
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Yeah soldered it back in place and modified the box to provide more support to the USB cable plug whilst inserted. Also now have the cable pointed to the back of my head and a large loop pinned at side of headset to reduce stress. Its not perfect or pretty but I cant play without it, great product, with a few niggles but better than TrackIR in my opinion.

I would say don't judge a company by one person though. For all you know the other parts of EDT are at this moment saying to deadfred "Why did you speak to someone like that?" I can see that an apology would resolve this and would love to see this thread be updated with good news?!
 

Blairvoyach

Blairvoyach
TheMarshall said:
If MS told you where to go, you may post it on a forum. I would. Whilst the scale here is different, the principle is the same.
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Sorry, it was private email between two individuals, one of whom did not expect to see it plastered all over a forum. As I said, not cool.
 

brumster

brumster
I'll jump in here and make a statement, although it wasn't myself who liased with you, gunuk.

I have asked for the other side of the story but I have no reason to think you're making any of this up. If what transpires is true then the response that you received was poorly worded, and while it did offer to replace the device, the language and style of writing leaves a lot to be desired. As part of my association with the EDTracker team, I can only apologise.

The USB connectors on the devices are obviously not made by us but are part of the Pro Micro design, so there is little we can do to change the way they are made other than make our own design. What we do do is beef up the solder points a little to hopefully improve the reliability of the item but, as may have said above, the USB connector does not like being waggled around and that is why we include a cover sheet with all devices with a bold "WARNING" text stating the above.

If your device did not have the solder beefed up, that is a failing on our part and we should rectify it.
If you did not have a letter included with your device, that is a failing on our part and I have reminded those who send devices out that they should include it.

If you are still willing to give us an opportunity to fix this for you, I would and will quite gladly attempt to repair your device for you and, considering the way this has been handled, will do it free of charge naturally.

Hope you don't mind me posting this out in the open but I like transparency here and I like to think that most, if not all, of our 'customers' trust us enough. This is an unfortunate bump in our otherwise blemish-free road and I'd like to nip it in the bud promptly!
 

timbow

timbow
Gilmour said:
What company makes this product?> Logitech? Sony? Samsung? Always buy from a reputable company not some fly by night startup.
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Personally I would always look to go with an innovator and market disrupter than always with "big brand" if one was available.
 

Slovakia

Slovakia
My humble advice how to avoid broken USB connector:
1. add some additional solder to pads holding micro USB connector.
edtracker zoom.jpg

2. fixate USB cable connector to headphones, instead of EDTracker`s case
 

Gilmour

Banned
Gilmour
timbow said:
As far as protecting the USB cable, I used a cable tie to support the cable on my headset such that it wasn't pulling down on the port (I use an old Kindle charging cable). Mine broke as I was messing about with it without my cable supported on my headset with the cable tie. If you have it in an enclosure (mine isn't), then can I suggest creating a strain relief solution using Sugru (https://sugru.com/)? It does mean that you wouldn't be able to unplug it at the EDTracker though.
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It sounds like these things are incredibly cheaply made and poorly designed in the first place, any engineer would not use the solder on the wires ends to hold a cable in place, there HAS to be a clamp, knot, tiedown or something to hold the cable firmly before any soldering is done, best not to deal with such a shoddy company and build your own next time.

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timbow said:
Personally I would always look to go with an innovator and market disrupter than always with "big brand" if one was available.
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...and get poorly make junk as a result.
 

Blairvoyach

Blairvoyach
Gilmour said:
It sounds like these things are incredibly cheaply made and poorly designed in the first place, any engineer would not use the solder on the wires ends to hold a cable in place, there HAS to be a clamp, knot, tiedown or something to hold the cable firmly before any soldering is done, best not to deal with such a shoddy company and build your own next time.

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...and get poorly make junk as a result.
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You have absolutely no idea what you are commenting on, now go play with the other trolls.
 
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