My ship just exploded and now I lost it all

[WilliamNZ]

Last night, my ship run out fuel, run out of life support and exploded.
I restored my ship (clicked include everything), Save & Quit game.

Launch game today found I lost everything for my Type 6: weapon, upgrade core internal, all optional internals.

 

[Raino]

(clicked include everything)

a very nasty thing here - you unselected all

if you nicely ask support (maybe send 1 or more VSheep) they may help you there

 

[Askorti]

But "include everything" is, if I recall correctly toggled on by default. So clicking on it would untoggle it, no?

 

[Vandaahl]

Tough luck mate
I'd try to get in contact with support and simply explain the whole thing.
They might be able to fix things.

 

[WilliamNZ]

Thank you Raino. do I need to submit a ticket to frontier support?

thanks mate!

 

[Agony_Aunt]

Thank you Raino. do I need to submit a ticket to frontier support?

Yup.

 

[Raino]

yep, open a ticket, dont be scared, those are nice people there

 

[Raino]

But "include everything" is, if I recall correctly toggled on by default. So clicking on it would untoggle it, no?

yes

 

[VR andysonofbob]

Worry ye not!

The exact same thing recently happened to a mate. He sent a ticket and they sorted it the same day!

 

[Valorin]

Also, next time you run out of fuel, try this:

https://fuelrats.com/

It's a player group dedicated to fuel up any CMDR who ran out, no matter where they are.

 

[GunnerBill]

The problem I found with "that" button is it is a bit laggy - it doesn't always immediately respond to being clicked, leading to confusion.

 

[Powderpanic]

Write a sob story to Support and they will restore your ship.

They do it for everyone else

 

[JohnRoberts]

Write a sob story to Support and they will restore your ship.

They do it for everyone else

Wow, that's an unnecessarily cynical way to express yourself. Elite is supposed to be entertainment, and Frontier are not there to punish people who misread a screen once. There's another thread today with a guy thanking FDev for undeleting an account his son mistakenly deleted (over the weekend too). You make this kind of think sound like an undesirable weakness, whereas I see a core strength that keeps me a loyal customer.

 

[Susanna]

Wow, that's an unnecessarily cynical way to express yourself. Elite is supposed to be entertainment, and Frontier are not there to punish people who misread a screen once. There's another thread today with a guy thanking FDev for undeleting an account his son mistakenly deleted (over the weekend too). You make this kind of think sound like an undesirable weakness, whereas I see a core strength that keeps me a loyal customer.

Funny that...

Yet when I accidentally bought a Cutter because I hadn't switched to the my ships (middle) tab on the Shipyard screen because I was distracted at the time, I'm supposed to take it on the chin despite losing a significant number of millions upon the subsequent sale of said unwanted Cutter once I realise my mistake...

As I said, Funny that...

And they empathy I got when I raised the matter on the forums for a similar lapse of attention as the OP?

None whatsoever.

 

[NeilF]

Also, next time you run out of fuel, try this:

https://fuelrats.com/

It's a player group dedicated to fuel up any CMDR who ran out, no matter where they are.

Yep, I used them once, and it was a great experience in the game...

 

[Imo]

That was a common mistake. Frontier is aware of this issue. Just rise a ticket. By default everything is selected for rebuy. If you click onto rebuy all, you deselect it ...

 

[JohnRoberts]

Funny that...

Yet when I accidentally bought a Cutter because I hadn't switched to the my ships (middle) tab on the Shipyard screen because I was distracted at the time, I'm supposed to take it on the chin despite losing a significant number of millions upon the subsequent sale of said unwanted Cutter once I realise my mistake...

As I said, Funny that...

And they empathy I got when I raised the matter on the forums for a similar lapse of attention as the OP?

None whatsoever.

I do empathise, but "accidently buying a cutter" is amusingly different to "accidentally deleting everything".

 

[Susanna]

I do empathise, but "accidently buying a cutter" is amusingly different to "accidentally deleting everything".

I'm so heart warmed that you find it so amusingly different.

No double standards there then.

Edit. If someone makes an honest mistake, at what point do you consider supporting it then? Just so that I'm clear about your double standards...

 

[JohnRoberts]

I think you misunderstood me. No double standards here - if you mistakenly buy (or sell) a ship due to an error-prone UI desgin, and provided you contact support directly (not flying around in it for 6 months!), there's no reason why they shouldn't revert the transaction.

It is, never-the-less, amusing, that you accidentally bought the most expensive ship in the game - I wish that kind of accident would happen to me ;-)

 

[Susanna]

I think you misunderstood me. No double standards here - if you mistakenly buy (or sell) a ship due to an error-prone UI desgin, and provided you contact support directly (not flying around in it for 6 months!), there's no reason why they shouldn't revert the transaction.

It is, never-the-less, amusing, that you accidentally bought the most expensive ship in the game - I wish that kind of accident would happen to me ;-)

Smile if it happened to someone else? Yeah, I could probably see the fun side of it then. I didn't bother raising a ticket about it at the time because I was so off with the responses from people on the forum. I just sold the cutter and got on with it.