WARNING TO UK OWNERS
How I wish this specific post could be a separate 'sticky' that could warn prospective buyers of the awful design issues and sadly the after sales service for this otherwise very practical piece of equipment.
Hopefully this image will expand so that everyone can see the problems I have with the throttle part of the X-55 and it will be highly likely for
'heavy' users to experience the exact same issues. By 'heavy' I do not mean I am either heavy handed or clumsy, I am bed-bound and computer games help keep me sane so a 12hr game playing day is quite common for me.
This 12hr day could be a great test bed for Saitek and my thoughts are it might be in their interest to use the likes of myself as a test bed for their products but that is a side issue.
My product went defective on the last week of October. The first thing that happened was Saitek tried to void the warranty just because I removed the base of the throttle. In my defence this product was just 9 months old and I was hoping a cable had become disconnected and I was desperate to keep playing.
Once Saitek saw the pictures of that awful wiring, they kindly accepted responsibility but then took an extremely pedantic stance regarding proof of purchase. When I purchased this item I also bought a few other expensive items which all appeared on the invoice which was sent to me via email and these emails were not acceptable as proof of purchase!!! This was a strange state of affairs as I was corresponding via email.
Saitek made all sorts of silly demands regarding what they deemed as an invoice and it was not until the second week of November that Saitek FINALLY accepted my proof of purchase. This was the second week in November, it then cost me approximately £12.90 to post this unit to the manufacturer, but if I wanted action then I had no choice.
it is now the 3rd of December and Saitek tell me I should get my, or a replacement X-55 'next week!!!'
At the very, very earliest this will be the 7th but obviously if the post it on that Monday, I am looking at probably the 14th of December.
Is this fair? They have released a product which I believe has a design or construction flaw where the wiring loom will most definitely eventually breakdown. I say most definitely purely because we are talking about metal fatigue and if we keep bending these poor quality pieces of wire, they will most definitely eventually break.
If you are a heavy user, or want a product that will last... Study the pictures folks are posting and ask yourselves 'Is this what you want?'
If anyone here knows of a similar product with a twist stick type joystick, then please let me know as I am disgusted with the so called After Sales Service that I am experiencing and YES, I have both phoned and wrote to this company highlighting my issues and all I got was....
Please be advised that we already escalated your ticket, in order to provide you a tracking number as soon as possible.
Thank you very much for your patience,
That was last week and quite clearly they were meaningless words as I have now been told I should get my replacement 'Next week' which will be at least 10 days after I received notification that my ticket had been 'escalated' bah!!!!!