It's actually quite normal and expected in the FOSS world. Finding bugs is hard work and many times occur under specific conditions that the devs have not thought of, when specific hardware is used that the devs don't have or some obscure dependency requirement is not met (hence why containerization is so popular—it gets rid of most "Works fine on my machine!" situations). Ability for the users to report bugs helps both the devs and the end users, making bug-stomping much faster and more responsive process.
That's true for many projects (especially FOSS ones) but isn't for Elite Dangerous.
The purpose of the Elite Dangerous bug tracker is in practice to slow down bug reporting so that the only ones which get through are the highest-impact ones (insofar as an automated process can determine that, anyway, which isn't perfect) and stop Frontier being flooded with more reports than they could possibly fix.
My flowchart for ED bug reporting is quite simple:
Q) Is it - be honest - a high-impact or worse bug which will noticeably affect a substantial number of players in a way greater than "mild annoyance"?
Yes: don't bother reporting it, someone else will already have done so. Confirm/vote that report if I want though that's probably also superfluous
No: don't bother reporting it, it'll never be a priority to fix so it's a waste of both my and Frontier's time to do so.
it's as simple as creating a post on the Issue Tracker.
This must be a new definition of "simple".
1) You have to have the right combination of browser model, version and settings to avoid triggering the "this issue cannot be loaded" bug in the issue tracker itself. Otherwise it will just quietly eat your report. Despite trying, none of us have figured out what combination that is and different players have got contradictory results. (So if you have figured it out, please let us know!)
2) You need to get ten confirmations on the report before Frontier will usually consider it further. You have a relatively short timescale to do this in before the bug expires. Sure, if you have a lot of alt accounts you can confirm your own bugs a bit, but that's hardly in the spirit of the game. This is at best tedious to do.