Console Copy Portal : 'Database Error' [RESOLVED]

[tipsy76]

After an hour or so of 100's of 'database error' messages, I've finally gotten myself into a copy in progress'' queue.
Thanks. o7

 

[bettergamer64]

Allllrighty - I am pretty over the clock right now and sadly do need to do some other things BUT can you submit a ticket here for me please? o7 https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=5926076364188

i already made one under a different ticket just thought i would ask. thanks for your time!

 

[Tomh]

Have you bought odyssey yet?

 

[Northpin]

We waited so long, so this minor hiccup will not be the worst thing ever. A big salute to Sally. You are doing a great job. Must be hectic right now but we all appreciate what you are doing. O7

word

 

[iAmSmithie]

is anyone unable to login into the frontier store? im having issues and i know my email and password is correct. my friend can get in but i cannot

 

[Thrawn_34]

Thanks Sally and team. Will wait patiently. Hopefully I did my part all correctly. Glad to hear lots of commanders are going through the process.

 

[GraphiteGB]

Did nothing my end and went from data base error to queue
British so know all about queues... Load on servers may just cause time out...
Does not state Which account gets the email the new PC account or the console account or both...
Answer = the PC account gets the email not the console account..

 

[Serror]

is anyone unable to login into the frontier store? im having issues and i know my email and password is correct. my friend can get in but i cannot

Yes. Luckily Im currently signed in on my phone. Because when I try to log in on my PC or a different phone/tablet, it doesn't let me.

 

[tolm]

Daft question - for those getting the Database Errors ... PlayStation or XBox?

 

[Serror]

Not sure if you guys rolled out your hotfix or not yet, but after nearly 3 hours, I'm finally in the queue. Very happy.

 

[GraphiteGB]

Daft question - for those getting the Database Errors ... PlayStation or XBox?

Was playstation moving to epic account. issue just went away... no changes.. my end..

 

[Felix DiCestria]

I'm in the queue!

 

[tolm]

Was playstation moving to epic account issue just went away... no changes.. my end..

Ah, okay, had only seen mention of "Microsoft" in this thread ... and my PlayStation transfer went through fine (albeit in 95 minutes) so just idly wondering if it was XBox specific!!

As you were!

 

[Merlin StWahgwaan]

@sallymorganmoore just tried again, still no success, cmdr name in use error when trying to use my PC cmdr name from save account deleted today.

Will wait for support to respond I guess

Big, huge, massive, shout out to @sallymorganmoore for everything!

 

[CMDR Astraea Astralis]

Reckon the servers are kinda feeling like this right now

 

[Factabulous]

is anyone unable to login into the frontier store? im having issues and i know my email and password is correct. my friend can get in but i cannot

Please bear in mind that you will not be able to play Elite Dangerous whilst the copy process is taking place.

You will also be unable to log in to any frontier services while the process is happening: that includes the User Portal, ARX Store and DLC Store.

 

[zabbadak777]

Hi Sally. I'm terribly sorry if this is the wrong place to ask this. But I completed my console profile while I am at work and I cannot download the launcher. Is there a way to access the launcher by logging back into my frontier account after I get home from work? I wasn't sure if a Ticket was best to do instead.

Thank you

so I will help you out, when you come home from work, go to your mail inbox and click on the mail again which was showing the progress, from there on you will be ale to download and install the launcher. It doesn't matter where you did the transfer procedure from.

 

[sallymorganmoore]

Not sure if you guys rolled out your hotfix or not yet, but after nearly 3 hours, I'm finally in the queue. Very happy.

Yesss, as I say the best time to try again would be after 19:00 BST. Seeing people who were hitting the error before this time but getting through now makes me very happy!

 

[MAN BEAR PIG]

Yesss, as I say the best time to try again would be after 19:00 BST. Seeing people who were hitting the error before this time but getting through now makes me very happy!

Still getting the error unfortunately.

 

["Red" the Pirate]

Ok, next problem. I've logged in on my steam copy (that has Odyssey) but Odyssey doesn't show up in my launch options.