That is the biggest misconception on the face of planet. The customer is not always right, that is just an excuse for people to be whiney little cry babies to get what they want.
FD probably did not know that was going to sell the game on steam, but even then, it does not justify the way people have behaved and crying like babies.
I have not read or heard a single convincing argument to justify why people should be given a free steam key.
I think it is sad and pathetic.
We have the option of using our free steam key or not, that is fine. I for one appreciate the option at least... even though I chose not to (yet) and I do not begrudge anyone from using their key.... I would hope FD do not either (even though i imagine they would love us not to!)
I fully agree with you that the customer is not always right however. in my younger years of building and selling PCs I had some old bag of a woman demand a full refund on a pc i sold her - ages after selling, because when she measured the size of her CRT monitor it was less than the 15 inches that I put in the add, and also she didnt like the fact that her IBM PC was not built by IBM.
I explained how monitors were sized, gave her the spec sheet as well as the phone number of the technical support of company who made the monitor. I also explained that IBM was the company who made the processor, much like an intel 386 pc is not necessarily built by intel (looking back though, my god those IBM/Cyrix chips were so rubbish!).
she called me a liar, a conman and other things not repeatable here..... before getting the tax man & trades descriptions onto me for illegal selling. She most certainly was not right! and lucky I was covered (on both counts though the tax thing was a bit sticky for a bit)
sorry i digress, but in short, I bloody hate customers and am glad I am no longer in sales.... even if it was only operating from my bedroom PC sales.
back on topic
I wonder if it would be possible, both technically and legally (they do not want to annoy valve!) to give everyone a skin pack for free for all accounts NOT associated with steam, and they get removed as soon as the account gets linked.
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