Actually (I'm assuming you're basing your statement about pricing in "bricks and mortar" stores on UK consumer legislation) you'll find that an incorrect price displayed in a shop does not have to be honoured when you take the item to checkout. The price displayed in a shop is what's known as an "invitation to treat" and does not form a contractual obligation for the shop to sell to you at that price, or indeed any obligation for the shop to sell to you at any price. This is also the same for goods in an online store, although it will vary between online stores as to when the contract is actually made.
The fact that a large chain might have a policy to sell at a lower price when they've made a mistake does not mean that they are legally obliged to honour the price on the shelf.
Using a real-world example to justify an in-game mechanic (or argue that an in-game mechanic is broken) doesn't necessarily carry through, especially when the example you use is incorrect.
I'd expect a ticket for a refund on a ship to be treated as a pretty low priority, personally I'd rather attention was focused on fixing bugs than going back and checking whether individual players might have lost some in game currency. But you at least have my sympathy for loosing 5.5m credits because you had the sense to not fly a ship you couldn't afford to equip/insure (albeit sympathy tempered by the fact that I don't have 5.5m credits, let alone the the 55m credits you had to spend to loose the 5.5m ;-) ).
This post is full of truth.
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Any chance you could force the 'Starport Services' option to be always selected on entering a station. Believe me the minutes of my life lost to accidentally relaunching is killing me. Please just change it!
Corrected that for you.