Don't forget that for some here, no matter how successful New Era is, they will still find fault in it. What is more astounding is that one or two of them might even try New Era before proclaiming how bad it is, the rest won't even bother trying the DLC or even the Beta. I am convinced that some here secretly want FD to fail spectacularly, just so they can jump back on here (before FD closes the forums for good) to brag on how they were right all along!
Some people being upset won't be avoidable, even notorious trolls aside.
Elite has many different aspects and a lot people who love those have been waiting for an update for years. The New Era seems to be the one big (maybe last) shot to finally address their pet feature. I don't know if the radio silence is the best way to go. With a "New Era won't include a complete PP revamp" or a "we don't have plans for fleshing out Multicrew" here and there, they could get rid of some outbursts over the years/months while Elite is not in the media's focus. Instead they seem to be building up to the one huge mother of all salt avalanches.
But I like to think the majority will be happy.