Chris Roberts
Eh, ahhh I wanted... to mention it at project leadership meeting but it's important that the... QUALITATIVE feedback, uh... is filtered through, ah... TARD... and we'll make priority calls on it 'cos... there's some STUFF like you know, the 10001 error codes, yes with them we're definitely... we're definitely fixing, but then you know there's some SUBJECTIVE feedback of like, "I don't like THIS or I do like THIS" or whatever, now some of those issues they're calling out we already know about we're already working at addressing...
I always get a bit WORRIED because first of all we're getting ah... kind of SUBJECTIVE feedback that's sort of ANECDOTAL and so you know someone can have a strong OPINION but you know like, that could be THEIR opinion and maybe different to someone ELSE'S opinion as to whether it's a bug or not... so it has to go through the FILTER of us on the very HIGH LEVEL of the kind of DESIGN SIDE to make sure that you know, it's something that we wanna AGREE because a lot of the times people can't see the BIG PICTURE when they're making, ah... you know... FEEDBACK 'cos they don't know where the, you know, they're like, "WELL THIS IS MISSING! I NEED THIS!" and we're like 'yeah, no we know it's missing', it's kind of like on our TASK LIST, we're working on it right now, and we understand that... you know... it hurts your ability to dogfight if you can't see the status of your TARGET... or the status of your SHIP
Um, so... so I just wanna make sure we do that 'cos we're all worried that we automate it, some of these like subjective feedback get re-upped to JIRA, they get put in somebody's BUCKET, maybe they get ASSIGNED and you know... we'll spend some time working on stuff that needs to have... kind of... ahh... DIRECTION and... and... and... and... ORDER and PRIORITY called out.
SOMETIMES what people want to get FIXED, the solution is SOMEWHERE ELSE to fix the issue they're complaining about... so on the subjective stuff I kinda wanna make sure that, um... we're going through a FILTER on that.