The Star Citizen Thread v5
- Thread starter Brett C
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But 3.0 is still in the furture?!
LoL....CIG politics changed into this
Would someone pinch me please, so I know I am not dreaming.....
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Everytime Roberts is able to flip his 200kg desk when the word "refund" is said you get it. Every year they buy some extra weights. He is actually pretty ripped right now...
The "baptism by fire" of Old Believer´s..........
Deliberately causing pain through the effects of combustion, or effects of exposure to extreme heat, has a long history as a form of capital punishment. Many societies(CULTS) have employed it as an execution method for activities considered criminal such as treason, rebellious actions, heresy,Gooncraft or Objective idealism.......
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This is unbelievable.
Most decisions you could put up to incompetence or a hunger for money, but this is an incompetent policy actually leading to a loss despite the customer's explicit wishes? What??!!! I have to process this.
Of course Sunleader over here immediately insists it's fake
Most decisions you could put up to incompetence or a hunger for money, but this is an incompetent policy actually leading to a loss despite the customer's explicit wishes? What??!!! I have to process this.
Of course Sunleader over here immediately insists it's fake
That also explains their refund reluctance. Every time some withdraws 1 dollar they lose 4!
Not only that, he also immediately demonstrates that he hasn't actually looked at the image since it already contains all the information he's asking for.
I am still somewhat wondering on what Platform this Exchange happened.
I checked an Older RSI Ticket I had. And it looks entirely Different from that Page.
I also checked for the CIG Site. But its not allowing Tickets like this.
Making me somewhat suspicious of this Screenshot.
As for the "All or Nothing" Approach.
That being honest makes little Sense.
It would pretty much mean that if you Pledged right at the Start. You could Buy some Cheap Ship and then get your Entire Account Refunded. Which would not make Sense as an Policy given it Increases Damage on the Company rather than having any Deterring Effect.
Its Possible that this Employee Indeed was Over Stressed and thus Messed Up. Which would to some degree make sense given that Customer Support especially after Big Events is usually Flooded and often in total Panic mode of Employees somehow trying to work through Support Requests in a 1 minute per Request fashion on Requests which often take 5 minutes just to even read.
The other Possibility in this case. Would be that the Company has an certain Criteria for Taste Testing Customers.
(Taste Testing Customers are Customers who Purchase alot of stuff. Just to then Refund it. In this case his actual Worth Pledge was 80 Bucks. Then he Spend over 500 Bucks just to have it Refunded.)
So due to the large difference between his actual Value as a Customer. And the stuff he Bought and then Refunded. He ended up in the Criteria and thus the Company wants to get rid of him. So they dont have to Refund him over and over due to him Buying stuff in an Hasted Fashion and then Refunding it short time later.
This is not an unusual practice to be honest.
If you for example make an Amazon Account. Buying something worth 50 Bucks.
And then a Month later Spend like 600 Bucks on 10 Different Items. All of which you then Refund at the end of the Month.
The Chances are that your Account will end up Suspended because to Amazon your an unreliable risky customer. Which will cost em more Money than you actually earn them.
Mental deficiencies. I'm serious. There is absolutely no way to reason that because someone wants all of their money back and to no longer "support" this project due to their own reasons means that anyone who only wants some of their money back but still wants to support the project should get everything back and account closed. The two are completely incompatible and it makes absolutely no sense to anyone that has proper mental functions that can continue living without an external source reminding them to breath with their mouth closed.
Unless of course you're an adult sized thumb that dedicates a childish rant to the Escapist and blames everything on Derek Smart, and anyone who agreed with that fits in the same basket of "I'm sorry, but is there an adult that can take care of you? You require supervision."
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This involves two simultaneous mental states. In the first, Derek is an irrelevant failed game developer whose predictions and statements are dismissed as easily as the goons posting on a particular thread in the forum of a dead comedy site. In the second, these same entities are intentionally causing money to leave the project and prevent the project from seeing completion due to...reasons.
It's the same logic behind why this is the most fun and amazing game ever, until there are bugs, and then it's pre-alpha.
I am not Insisting anything.
But while you guys constantly talk about the large amount of Fanboys which Defend SC to the last regardless of what happens.
I also know that there is a Ton of Haters which will try anything to make SC look bad
So I am naming some stuff that is Suspicious.
In this case. The Graphics and Format of this Ticket dont add up to any of the Support Pages I got available for Star Citizen or Cloud Imperium.
Since Refunds are Generally done via Email. Which is not the case here. As both Sides of the Exchange are done on the same Backround. This makes even less Sense.
No offense to you guys.
But I am Generally very very suspicious of such stuff. Even more so. When I know that this Company has a Ton of Haters with too much time on their Hands
ED Showed us that some People are going as far for such Games as to Run things through an Spectrum Analysis just to Find Hidden Messages.
So the assumption that nobody would go as far as Photoshopping some Support Ticket to make an Company look Bad. Is not exactly convincing
Hence I am asking if someone actually knows this Platform.
And if someone mind telling me where this exchange happened.
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Have you checked the page in the image?
Don't be.
Insignificant_The_Galaxy_Cat
Banned
Are you for real?!
No seriously... are you *really* trying to still insist that this e-mail correspondence is somehow a fake produced by some Goon to make Star Citizen look even more ridiculous than they already are?
If you want the picture perfect definition of "mental gymnastics", then this post would be literally it! Holy cow!
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Thank you for (literally) capitalizing what I'd already said.
As for the taste-testing customers thing, if that's indeed the reason for this bizarre policy then it's their own loss. This is hardly some extreme case of continual buying and selling on the spot, the guy outlined his case to them in detail and they flat-out ignored him.
At best, it's a blind implementation of the policy, if that's even a thing. Do you have a source?
I also know that there is a Ton of Haters which will try anything to make SC look bad
First part - haters - hilarious.
Second part, SC looks bad on its very own. It needs no one to make it look that way.
He Outlined an Extensive Case on Reddit.
If you Read this "suspricious" support Ticket. You actually notice that he outlined no case at all.
He pretty much citated his right to ask for a refund and asked for a refund.
I apologize if I just repeated something you said. I am just not up to Speed right now. I am moving like my nearly 90 years old Grandfather.
Reason I just vanished for like 20 pages is because I got Sick and Spend like 21 Hours a Day in Bed. The remaining Hours being out to see the Doctor.
So my entire Body feels heavy like hell and I got an headache due to having slept in 1-2 hour intervalls for over 20 hours...
As for the Case of this being a thing. See for yourself. Especially for Amazon this Practice made it into the News some time ago. So its easy to Source.
https://www.techwalls.com/amazon-ban-return-too-many-items/
https://www.theguardian.com/money/2...returning-faulty-goods-blocked-credit-balance
http://www.marketwatch.com/story/if...rchases-heres-your-cautionary-tale-2016-03-21
And well.
You say this is not an Extreme case of Continual Buying.
But an Automatic System often is not really Smart.
To begin with with most Services. Not all of your Money is Profit.
There is Fees to handling as well as the actual worth of what you get in Return and if you Refund the cost of actually handling things to be Refunded etc.
In case of RSI. If you Pledge 80 Bucks. You likely make around 60-70 Bucks available for them after Handling Fees.
Now here is the Problem. If you then Pledge 500 more Bucks in 5-6 different Items.
All of which you Refund. You already cause the Handling Fees. Meaning out of that 500 Bucks maybe 450 Bucks actually get into the Budged.
But if you now Refund. They not only have to Refund the Full 500 Bucks meaning a Net Loss of 50 Bucks.
But even have to bother with another Set of Handling Fees and some Worker actually getting this Money back to you.
In short. At the end of the Day. This Number of Pledges he then Refunded again. Each of which coming with Handling Fees and then requiring Support to get it back.
Likely Pushed his Account into an Negative Area.
He has given the Company about 70 Bucks Profit to work with.
But around 100 Bucks of Fees and Cost.
For Amazon this is much more Strict of course.
As they only get like 10 Bucks Profit from a 50 Bucks Sale.
Having just 10% of your Items Refunded. Might actually put you into negative Balance. Meaning you are Costing Amazon more than you Gain them.
This is especially true because once Sold Items cannot just get Sold again.
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