Welcome to ED. As much as I love this game, much to the frustration of my family, I'm sure, one thing the devs are not known for is any sort of community management, which is funny, considering the number of community managers they have. Communication is purely on a "we'll tell you once it's been done and you all know it anyway" basis.
I'm not saying they don't pay attention or don't listen, I'm not a mind reader, but they are absolutely atrocious when it comes to communicating with their community.
Why that is, I don't know. It's not like I expect a daily update on exactly what they're doing (it would be great though, but not really reasonable to demand), but the occasional "heard, we're aware of it, and we're working on a fix, we'll let you know if we can find one" would be nice. Instead of weeks of silence followed by a notice. Maybe.
I suspect they have very restrictive orders when it comes to details of their work.
I also hate this situation because it is one of the reasons why we are always getting into a fight here, when a few clear words and hard facts rather than wild speculations would quickly put an end to the arguments.
This is certainly not the way how to bring the community together.