Ha, my feeling was right! Case flood!
Hemhem "In the light of recent events ..." Squeak this. At the current peak in case load, we seem to have enough rats and enough Spatches. But as soon as we start multi-Spatching, the situation quickly becomes a bit messy if the active Spatches are not experienced and good co-workers. Some veteran Rats critizised that this lead to unneccessarily lost cases/death.
Just an idea to solve this: What about installing a "MetaSpatch"/"OverSpatch" position for such high-load times. An Overseer / highly experienced Spatch grabs the position and assigns Spatches to cases. A Spatch only cares for their assigned cases.
OverSpatch: Only they greet Newcomers. (!prep etc). They assign one of the active Spatches immediately afterwards. Points Client to the Spatch "Your Spatch is XX, listen only to him/her"-style).
Spatches: Everything after that,
including !go and !close, is done by the Spatch assigned to the case. But
only after being assigned to the case by OS.
BTW, scratch this if this topic has been raised already but missed by me!
Discussion:
Source: https://www.reddit.com/r/FuelRats/comments/jyt3au/metaspatch_overspatch_for_hot_times_as/